Senior Business Operations Officer

The Role

Reporting to the Senior Business Operations Manager, the Senior Business Operations Officer / Assistant Business Operations Manager sits within the Sales Operations Team at SEEK Asia (JobsDB). The role focuses on driving operational excellence, supporting data integrity across sales platforms, and enabling a seamless sales process through automation, analytics, and cross-functional collaboration.

You will work closely with Sales and Commercial leaders to enhance productivity, enable CRM adoption, streamline reporting processes, and support key strategic projects that improve sales / operation efficiency and accountability.

Key Responsibilities

• Manage daily business operations, including lead assignment, account validation, and transactional support for core and new business workflows.
• Act as a key operations lead supporting the Job Ad Share project, coordinating planning, execution, and cross-team communication to ensure timely delivery.
• Maintain data accuracy and quality across Salesforce and other enterprise systems.
• Collaborate with Commercial, Product, Tech, and Analytics teams to enhance existing processes through automation and workflow improvements.
• Create and maintain operational documentation, Standard Operating Procedures (SOPs), and training materials for new process rollout.
• Prepare, validate, and interpret sales performance reports and dashboards to support business insights and decision-making.
• Coordinate with regional stakeholders on project planning, tracking, and reporting progress to management.
• Support the implementation of data governance standards, ensuring consistency, accuracy, and completeness across CRM and reporting systems.
• Identify and drive opportunities for process enhancement, automation, and efficiency gains within business operations.
• Liaise with IT and Analytics teams to troubleshoot system issues and develop new automation workflows.
• Perform regular audits on CRM data quality and ensure compliance with company standards.

• Minimum 5 years of experience in Business Operations, Project Management, Sales Operations, or related roles.
• Proven experience supporting large-scale operational or data-driven projects such as Job Ad Share or equivalent system/process transformation initiatives.
• Strong proficiency in Salesforce (or similar CRM platforms) including data management, reporting, and dashboard creation.
• Advanced knowledge of Excel and experience with automation tools (e.g., Power Automate, Marco, VBA, or similar workflow automation platforms).
• Proven experience in project coordination or supporting operational transformation initiatives.
• Excellent attention to detail with the ability to handle large sets of data accurately and efficiently.
• Strong analytical skills and business acumen.
• Good command of English and Chinese, both written and spoken.
• A proactive team player with strong communication and organizational skills.

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.