Senior Business Operations Associate

About the Role

Location: Charlotte, NC

Home Solutions is seeking a Senior Business Operations Associate to help identify, evaluate, and scale new growth opportunities. This role is ideal for someone with experience in consulting, investment banking, or a similar environment—where structured problem-solving, analytical rigor, and intellectual curiosity are essential. You’ll work directly with Senior Leadership to conduct research, optimize funnels, and translate insights into actionable strategies that drive measurable business impact - that you have the opportunity to own.

Rather than requiring deep digital experience on day one, we’re looking for someone who can apply problem-solving fundamentals, learn fast, and develop expertise in digital growth levers over time.

Your Day-to-Day

• Evaluate, test, and launch new channels to drive audience growth and incremental revenue.
• Maintain a sharp focus on P&L impact to ensure profitable expansion of initiatives in a non-budget-constrained environment.
• Work directly with senior leaders to prioritize and execute new channel expansion opportunities.
• Support continuous optimization of conversion funnels, from acquisition through engagement and retention.
• Monitor performance and financial metrics, making proactive recommendations to improve profitability and growth.
• Conduct profitability analyses on opportunity segments (e.g., keywords, bidding strategies, device targeting, geo-targets) to unlock growth.
• Frame ambiguous problems into clear hypotheses, conduct funnel and profitability analyses, and recommend actionable solutions.
• Partner with the team to hypothesize, test, and launch UX improvements across multiple website properties.
• Distill complex findings into concise memos, presentations, and discussions that drive executive decision-making.
• Seek opportunities to apply AI tools and approaches to enhance efficiency, deepen insights, and accelerate testing and execution.
• Serve as a trusted business partner to senior leadership, clearly communicating financial metrics, risks, and opportunities.

About You

• Bachelor’s degree with a strong track record of academic and professional achievement.
• 2–4 years of experience in strategy, consulting, PE,  business operations, or growth-focused roles.
• Exceptional problem-solving and analytical skills with the ability to leverage data to drive decisions.
• Deep intellectual curiosity and the drive to learn new concepts quickly—especially in digital marketing and growth.
• AI super-user and comfortable testing new LLMs and AI tools to create efficiencies and unlock opportunity. 
• Excellent written and verbal communication skills; able to influence senior executives through clear, compelling insights.
• Ability to distill complex problems into actionable insights and decisive solutions.
• Comfortable prioritizing effectively in a fast-paced, evolving environment.
• Self-starter with intellectual curiosity and a competitive drive to seek out growth opportunities. You set a high bar for yourself and your team and are constantly pushing that bar higher in the pursuit of success. 
• Alignment with our core values: Grow Without Limits, Get After It, Act With Focus, and Build the Team. 
• Experience with digital marketing is a plus, but not required.

Why You Should Join Us

• Results: Home Solutions is the fastest-growing marketplace company in the home services category.

• Opportunity: Home services is a $600 billion market that largely still operates like it’s 1999.  Home Solutions is shaping the industry’s digital transformation and creating modern experiences to better serve consumers and service providers.  
• Ownership & Impact: We seek talented people with the desire to own and run parts of the business that drive company performance. Leadership is fully aligned and incentivized around our growth-focused mission. 
• Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless.
• Career Growth: There is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
• Stability: We are privately owned, have no debt, and have significant cash to invest – we’re “rock-solid” financially and looking for a leader who excels at capital allocation.
• Fun: The team has a high bar for excellence, but also a real interest in each other and making work fun.

The Package

We offer a competitive base salary based on experience. As a full-time team member at Home Solutions, you'll also enjoy a comprehensive benefits package, including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Additionally, we support your well-being and growth with flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about.

EEOC Statement

All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.