Senior Business Intelligence Analyst

The role:

SoFi Bank, formed in February, 2022, is the consumer banking arm of SoFi, providing all of the company’s lending and deposit products.  The Bank is off to a strong start; in the first half of the year, it has successfully assumed responsibility for  all of the company’s new loan originations, and ramped its new Checking and Savings products to roughly $2.5B in balances.  The Bank has ambitious plans to continue to grow its services to SoFi Members, and to make strong contributions to the Company’s profitability.

Commercial Payment Services (CPS) is a planned new service line for the Bank, complementing its retail consumer offerings.   CPS will eventually provide a range of payment services to commercial clients, which may include debit, prepaid, and credit card payments, ACH and wire transactions, and associated banking services.  Some commercial clients may use these for their own direct payments or disbursements, and others will deliver these services to “end user” commercial clients as part of a larger set of commercial business solutions.  The Bank expects to collaborate with its SoFi affiliate, Galileo, to deliver these solutions; Galileo is a leading provider of payment and banking solutions, including debit processing.

The Business Lead will have primary day to day responsibility for managing this service line, including sales and contracting, end to end operational delivery, P&L, and Risk, all in coordination with functional partners in areas such as engineering & product, finance, legal, operations, compliance, and risk management.  Because this is a new service not yet in market, the Business Lead will also have the opportunity to shape the product and feature roadmap, and the technology and operating model.  The Business Lead will report to the Bank’s Head of Strategy & Operations, also working closely with the Bank’s President and Head of Technology.   This role is a great fit for someone who brings deep experience in the payments industry, an ability to integrate all of the disciplines necessary to run a successful and compliant business, and a desire to create something new.

What you’ll do:

• Refine the existing business plan, and the detailed work plan for building out the capabilities to deliver the services, based on your deep experience and expertise.  
• Drive the “build” process to pilot and general launch stages, working closely with partners in engineering, operations, compliance and risk, legal, and other relevant functions.  
• After launch, lead and coordinate the day to day operations of the business, with accountability for financial performance, operational excellence, and adherence to regulatory compliance and risk parameters.
• Play a direct role in client sales and contracting, in conjunction with the legal and finance teams, and partners at Galileo as appropriate.
• Lead strategic thinking for the evolution of the service line in terms of clients, use cases, and product features, in collaboration with the broader team.   This will include a “living” roadmap for future use cases and product/feature enhancements.  
• Ensure that the business aligns with the Bank’s broader strategic goals and obligations.  

What you’ll need:

• Deep subject matter expertise in payments, including payment services business models, payment operations, and the broader payments “ecosystem.”
• At least 10 years of progressively responsible experience in financial services, and at least 5 years in the payments sector.
• Demonstrated success overseeing a payments-related line of business or service line.
• Demonstrated ability to lead cross-functional teams.
• Entrepreneurial instincts.
• A clear commitment to operating to the letter and spirit of regulatory and risk parameters.
• Bachelor’s degree in a relevant discipline

Nice to have:

• Oversight of a payments business for a regulated Bank.
• Experience with “sponsor bank” business models.
• Experience building new service extensions from the “ground up.”