Our Journey
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.
The Role
We are hiring an Account Manager to own and grow key client partnerships across ShopBack Ads, our fast growing retail media and advertising business in Australia.
This is a full ownership role. You will manage your own portfolio of key FMCG and Alcohol clients, take accountability for outcomes, and work commercially to drive retention, revenue growth, and long term partnerships.
ShopBack Ads is a rapidly expanding business unit focused on helping brands reach high intent shoppers at the moment of purchase. It sits at the intersection of commerce, media, and performance marketing, offering brands a powerful and measurable alternative to traditional digital advertising.
This role suits someone who is commercially curious, keen to learn, and motivated to be part of a high performing team. You will take ownership of your client book, learn quickly through hands on execution, and contribute meaningfully within a fast moving commercial environment.
ShopBack Ads operates like a startup within a startup. We move fast, test often, and expect people to take ownership. This role is ideal for someone who wants to build strong foundations, operate with autonomy, and grow their impact by owning outcomes, not supporting from the sidelines.
What You’ll Do
Own and grow key FMCG and Alcohol client partnerships
Operate against clear commercial revenue targets
Retain and expand revenue across your portfolio
Build and manage joint business plans and campaign strategies
Plan and execute awareness, recruitment, and targeted campaigns on ShopBack
Use performance data to inform optimisation and future planning
Translate data into clear insights and recommendations for clients
Act as a trusted day to day partner for your clients
Identify and close upsell opportunities across media and activations
Work closely with internal teams to deliver strong execution
What We’re Looking For
1 to 3 years experience in account management, client success, or media roles
Proven experience owning client relationships and outcomes
Exposure to advertising, affiliate, retail media, or performance marketing preferred
Commercial mindset with a desire to grow revenue and partnerships
Comfortable working with data and using insights to guide decisions
Highly organised with strong attention to detail
Confident communicator who can manage client conversations independently
Thrives in fast moving environments and adapts quickly to change
Strong sense of ownership and accountability
Perks and Benefits
Annual leave
Four weeks each year to work from anywhere in the world
Weekly team lunch
Annual wellness and travel budget
Four ShopRest Days each year to take time out and recharge
Annual IDP budget to invest in your growth and learning
Insurance budget
Flexible work setup with four days a week in the office
Regular interstate travel and events to connect with the wider team and partners
ShopBackers' DNA
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Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
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Hunger - We value hard work, and having relentless drive.
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Speed - We move fast and have a bias for action, all to deliver maximum impact.
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Impact - We focus on results, always aiming for the best possible outcomes and timelines.
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Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
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Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
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Be part of a winning team on a journey to global scale.
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Competitive compensation based on your performance.
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Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
