Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 6 months
Location: Remote
Pay: $60.00 - $75.00
Hours: 8:00 am – 5:00 pm
As the Senior Business Analyst, you will lead initiatives on the ServiceNow platform, focusing on IT Asset Management (ITAM) and Hardware Asset Management (HAM). This role will drive requirements gathering, solution design, and implementation to optimize asset lifecycle processes and ensure compliance in a healthcare setting.
What you will do as the Senior Business Analyst:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Requirements Gathering: Conduct workshops and interviews to capture business needs; document user stories and acceptance criteria.
- ServiceNow Solution Design: Translate requirements into configurations for ITAM/HAM, CMDB, Catalog, and related modules.
- Implementation & Optimization: Coordinate build, UAT, and go-live; define KPIs for asset accuracy, compliance, and cost savings.
- Asset Lifecycle Management: Oversee workflows for procurement, deployment, inventory, refresh, and retirement; ensure vendor coordination and ITAD compliance.
- Reporting & Analytics: Develop dashboards and scorecards using ServiceNow Performance Analytics and Power BI.
- Compliance: Align processes with HIPAA/HITRUST standards; partner with InfoSec and Compliance teams.
- Stakeholder Management: Collaborate with clinical, supply chain, finance, and IT teams; manage vendor relationships.
What will you bring to the team:
- 7–10+ years as a Business Analyst with ServiceNow ITAM/HAM experience.
- Proven track record in requirements gathering and implementation across SAM/HAM, CMDB, and related modules.
- Strong process optimization skills (ITIL, Lean).
- Deep understanding of asset lifecycle processes and healthcare compliance.
- Excellent communication and stakeholder engagement skills.
Preferred Qualifications
- ServiceNow certifications (CSA, CIS–HAM/SAM).
- Experience with software asset management and discovery tools.
- Familiarity with healthcare systems integration (EHR/EMR, ERP).
- Dashboard/reporting experience with Performance Analytics or Power BI.
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
