Senior Business Analyst

About us Build the future of banking. Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.  Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025. Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including: 1. Tachyon, our cloud-native banking stack built for population-scale systems 2. Cipher, our unified authentication platform for secure, high-volume banking environments 3. Digital Credit as a Service, enabling banks to launch credit lines on UPI 4. Elena, our intelligent and conversational AI platform for banking 5. Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024 6. Sparrow, the leading card experience for non-prime cardholders in the US …and more across cards, payments, lending, and core banking. We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work. If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground. If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram,YouTube, and X. Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success. About the role This is a mid-level position in the Chronos US team at Zeta, where you will assist in the adoption, implementation, usage, and growth of Tachyon SaaS in the US market. This will be a client-facing role, where you will work closely with senior stakeholders within US banking organizations to modernize their card payments and mobile banking setups through the Tachyon platform. Responsibilities:

Requirement shaping with clients:

You will be required to elucidate and document detailed client requirements, technical specifications and solutions to translate the client’s functional needs and map them onto Zeta’s product landscape.

You will also assist in conducting in-depth solutioning workshops with the clients to understand their systems, applications, data models, and processes.

Handling Project Implementation: 

You will be expected to assist in coordinating with various product and program managers across the Tachyon product platform to arrive at needed solutions and feasible, optimal approaches for all business requirements.

You will also work with product teams to ensure the comprehensiveness and correctness of the delivered solution.

Technical Problem Solving: 

You will be expected to work closely with our clients and assist them in adopting the Tachyon platform and solutions in an effective manner.

Assist with integrations using APIs, Events, batch files, and data extracts.

Help debug client issues

Skills:

Individual contributor with a bias for action and a rigorous attention to detail

An entrepreneurial and first principles thinker, along with excellent problem-solving and analytical skills

Ability to understand technical concepts on SaaS offering via cloud (AWS), APIs, pub-sub architecture, etc.

Excellent written and verbal communication skills.

Self-motivated with a drive to learn and adapt to new and ever-changing project demands

Experience and Qualifications:

Has completed, a Bachelor’s Degree/ Diploma in one of the following: Computer Science, Business/ Data Analytics, Business Administration or a similar field

Has 5-8 years of experience working in a technical function  

A track record of excellence through their academic tenure with a balance of academic, projects/ internships experience, and extra-curricular activities is a huge plus

Excellent problem-solving and analytical skills with an ability to articulate complex problems with clarity and the right level of detail

Stakeholder management skills with experience dealing with multiple teams and delivering complex projects are preferred