Senior Business Analyst

As a Senior Business Analyst, you will play a critical role in aligning the program’s strategic vision and business outcomes with what is delivered. You will lead collaborative workshops, define business and technical requirements, and develop future-state processes. You will also provide analytical expertise to identify scalable, cost-effective eCommerce solutions that support business goals and enhance user experience across platforms such as Shopify, BigCommerce, SAP Commerce, and custom-built architectures.

Your Responsibilities

Strategic Alignment

• Ensure continuous alignment between the program’s strategic vision, desired business outcomes, and what is delivered throughout the project lifecycle.
• Facilitate stakeholder discussions to define future-state vision, business value, and success measures.
  

Workshops & Requirements Definition

• Lead workshops to identify strategic drivers and develop use cases, business requirements, functional specifications, and technical requirements.
• Document current and future-state business processes and contribute to policy and procedure development.
  

eCommerce Platform Expertise

• Provide expertise across major eCommerce platforms including Shopify (Plus/B2B), BigCommerce, SAP Commerce, and custom headless/composable architectures.
• Advise on app ecosystems, plug-in selection, multi-store or multi-market configurations, product catalog modeling, and integration patterns (ERP, PIM, OMS, CRM, payment, analytics tools).
• Ensure proposed solutions balance scalability, cost efficiency, and alignment with business and user needs.

Requirements, Documentation & Quality

• Ensure high-quality documentation including functional specs, technical specs, data models, and process flow diagrams.
• Validate requirements to maintain engagement scope and ensure high delivery standards.
• Support definition of test strategies and contribute to unit/integration testing activities.

Stakeholder Alignment

• Act as the bridge between business stakeholders, technical teams, and creative/UX teams.
• Facilitate internal and client design reviews to ensure delivered solutions remain aligned to requirements and design intent.

Data & Analytics

• Leverage platform analytics (e.g., Shopify Analytics, BigCommerce Insights), GA4, and third-party data tools to identify growth opportunities such as improving AOV, conversion rate, checkout flow efficiency, and customer journey enhancements.
• Interpret analytics and convert findings into actionable recommendations.

Project Collaboration

• Partner with the Project Manager to ensure alignment between business objectives, timelines, and delivery plans.
• Support cross-functional collaboration across engineering, design, QA, and client teams.

Requirements

• 5+ years in a client-facing Business Analyst or Business Consultant role, ideally within a professional services or IT consulting environment.
• Hands-on experience with Shopify (Plus/B2B), BigCommerce, SAP Commerce, or custom-built eCommerce solutions.
• Strong problem-solving, planning, and organizational skills.
• Experience working across full project lifecycles—from scoping to delivery.
• Proficiency in defining/documenting test strategy, and supporting unit and integration testing.
• Excellent presentation, communication, and interpersonal skills, with the ability to engage senior-level client stakeholders.
• Experience working in agile, iterative software development environments.
• Strong interest in digital commerce, emerging technologies, best practices, and third-party integration tools.
• Ability to work independently or collaboratively within distributed, cross-functional teams.

Benefits

• Why you’ll love working here: 
• Unlimited Vacation/PTO
• Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP matching plan(Canada)
• Fully remote and distributed teams
• Paid Parental Leave
• Ongoing training and education opportunities
• 0% Bureaucracy Culture - Focus is on responsibilities, not title

Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.

Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use E-Verify to confirm the identity and employment eligibility of all new USA hires.

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