Senior Business Analyst

Team Description

As a Senior Business Analyst in our Product team, you'll be directly in contact with the Reconciliation and Payouts+Receivables squads, responsible for critical financial operations that directly impact merchant satisfaction and regulatory compliance at SumUp. We are a collaborative team that thrives in a fast-paced environment, values operational excellence, and is dedicated to continuous improvement. This role requires strong analytical skills, operational excellence, and the ability to bridge technical and business needs while maintaining a merchant-first mindset.

What you’ll do

• Monitor and report on key operational metrics for Reconciliation and Payouts+Receivables squads, establishing clear action plans for addressing deviations.
• Provide analytical support, stakeholder management, and process oversight that enables the technical teams to focus on product development.
• Support the payout platform migration to Brazil, ensuring minimal merchant impact.
• Optimize third-party relationships to improve operational efficiency and reduce costs.
• Create and maintain comprehensive documentation to enable better support for merchants.

You’ll be great for this role if

• You have strong analytical skills and can identify patterns and root causes in data.
• You are proficient with tools such as Excel and SQL.
• You have experience in stakeholder management and cross-functional collaboration.
• You have advanced English skills, both verbal and written.
• You have strong problem-solving abilities and take a proactive approach.
• You have a customer-centric mindset with a focus on merchant impact.
• You are adaptable and resilient in a fast-paced environment.
• Nice to have experience with payment industry, preferably in acquiring.

Why you should join SumUp

• We’re a truly global team of 3000+ people from 92+ countries, spread across 4 continents.
• You'll have the opportunity to make an impact as we work in flat hierarchies.
• You'll attend global offsites and regular team events.
• You’ll receive a budget for attending conferences and external training. 
• We offer a corporate pension scheme, 22 working days’ paid leave, wellness benefits, and others.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.