Senior Business Analyst

Key Objective of Role

• Support country operations in standard reporting and analysis related to sales and customer service, including sales achievement, efficiency, and competitor analysis.
• Provide business insights and recommendations, find opportunities to assist the country in making informed decisions and planning. Possible analysis includes customer retention and churn, targeted segment campaigns, and customer segmentation.
• Provide support to special projects and new initiatives, such as trends analysis for business partnerships, marketing campaigns and articles.
• Build and maintain automated operations, sales and marketing related dashboards via data visualization tools such as Tableau to construct actionable insight to identify key business opportunities.
• Become the data matter expert for the Singapore analytics teams. You are responsible for mentoring and building the technical skills of other analysts, as well as learning new tools and techniques when necessary. You are the technical pillar who would enable the team to move towards more advanced analytics.
• Collaborate with regional teams to support the deployment of new analytical tools, data quality audit, and the creation of new schema or dataset.

Skills, Experience and Proficiencies

• At least 5+ years of working experience as a Business Analyst is required.
• At least 3+ years of working with Python is strongly preferred.
• Sophisticated knowledge of data visualization and reporting tools is required. Working knowledge of Tableau is preferred.
• Advanced knowledge of SQL and data analytics tools such as Airflow, DBT, and relevant AWS services (e.g: Athena, S3 and Glue).
• Basic knowledge of code versioning with GitHub and VSCode.
• Ability to use LLMs for processing and interpreting large amounts of unstructured data, such as customer feedback and media posts, to extract key themes and sentiments often overlooked by traditional methods.
• Strong business insight and analytical skills with the ability to understand business needs to deliver discerning recommendations.
• Able to think creatively and in an unexpected way. Possess sufficient level of curiosity and creativity.
• Candidate must possess at least a Bachelor’s degree or equivalent experience in any field.

Our company is committed to equal opportunity and values diversity. Discrimination is not tolerated based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodations for individuals with disabilities during the application process, interviews, job functions, and other employment benefits.