Senior Business Analyst (Product)

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  

🤜🤛  WHAT’S IN IT FOR YOU?

• 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Senior Business Analyst, you will play a pivotal role in driving key product initiatives that enhance Pro onboarding and engagement as well as encouraging product-led growth. You will leverage your expertise in data analysis, experimentation, and storytelling to identify opportunities for improving user flows, reducing friction in the onboarding experience, and driving deeper Pro engagement.

While your primary focus will be supporting product growth, you will also partner with cross-functional stakeholders—including Analytics, Product, Engineering, Marketing, and Leadership—to inform product strategy and ensure a seamless Pro experience.

Our goal as a team is to provide the tools and foundational elements to maximize the lifetime value of every Pro who engages with HCP. We make a difference by facilitating the business as we partner to attract, keep and grow with Pros along their customer journey. We do this by optimizing their interactions with our go-to-market engines, and our monetary value capture along the way via pricing and packaging. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Become an expert in our products and services, and gain a deep understanding of our Pros and how our products and services enable their businesses
• Drive results by supporting product and business stakeholders in identifying and answering key questions through data-driven analysis
• Interpret data and findings and communicate these back to business stakeholders in written and visual format
• Turn ambiguous asks into structured hypotheses + analysis plans, then execute
• Serve as a role model and mentor to junior business analysts on the team
• Develop deep expertise in our products and services so you can continuously identify opportunities to lead our Pros to success
• Partner with Product, Operations, Marketing, and other cross-functional stakeholders to pinpoint key questions about Pro behavior, onboarding effectiveness, and feature adoption
• Own the data instrumentation and event tracking needed to measure new and existing product features, particularly those tied to self-serve onboarding and engagement
• Translate complex findings into clear, visual narratives that inform decision-making at all levels. You’ll ensure insights are actionable and accessible to a diverse audience
• Build “evergreen” assets (metric definitions, source-of-truth tables, reusable datasets) so insights scale beyond one-off work

We think this role is for you if have...

• Bachelor’s or Master degree, preferably in a quantitative discipline; or equivalent work experience
• Understanding of SaaS business models, including how product-led growth strategies support broader business objectives
• 3+ years experience with a BI tool (i.e. Tableau, Power BI or Looker (Tableau preferred))
• Hands-on experience with product analytics platforms (ie Amplitude, Mixpanel) for funnel analysis and behavior insights
• Proven success sourcing business questions from key internal stakeholders, refining, and answering comprehensively with data and analytics
• Deep understanding of SQL and transforming raw data into usable datasets for analytical purposes
• Experience owning analytics work from problem definition to decision, including navigating ambiguity and tradeoffs

What will help you succeed???

• Former experience in management consulting, business operations, financial modeling, product management, or product analytics
• Experience collaborating closely with product managers and stakeholders to translate ambiguous business questions into structured analysis
• Enthusiasm for experimenting, iterating, and challenging the status quo to uncover product opportunities
• Comfort managing multiple priorities in a fast-paced environment, whether leading your own projects or working cross-functionally with other teams
• Ability to drive analysis, with a constant eye toward business objective
• Curious, innovative mindset with a focus on solving problems
• Strong cross-functional collaborator
• Motivated by accuracy and attention to detail

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at $5,000-$6,000 USD per month 💵

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote