Senior Business Analyst (Contract)

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! About the role We’re looking for a Senior Business Analyst to bridge business needs and AI-driven solutions, helping optimize customer experience and drive measurable impact. Responsibilities

Translate business requirements into clear, actionable product and data insights

Analyze customer interaction data to identify trends, gaps, and opportunities

Work closely with product, engineering, and client teams to deliver AI solutions

Define KPIs, track performance, and drive continuous improvement

Create dashboards, reports, and presentations for stakeholders

Support client onboarding, use-case design, and solution optimization

Requirements

5–8 years of experience in business analysis, consulting, or analytics roles

Strong analytical skills with proficiency in SQL, Excel, and data visualization tools

Experience working with customer experience, support, or conversational AI platforms is a plus

Ability to translate complex data into simple insights and recommendations

Strong stakeholder management and communication skills

Fast-paced, problem-solving mindset