Senior Business Analyst

The Opportunity:

We are looking for a Senior Business Analyst with strong experience in eCommerce and digital application development. This role is ideal for someone who thrives in fast-paced environments, is comfortable working across business and technical teams, and can also step into project management (PM) responsibilities to support and drive delivery across development and QA teams. 

You will be the critical link between business goals and technology solutions, overseeing requirements gathering, planning, and the end-to-end execution of digital commerce initiatives. This is a hands-on role for someone who can lead conversations, facilitate decisions, manage outcomes, and understand technical solutions. 

Responsibilities: 

• Lead the collection, analysis, and documentation of business and functional requirements for eCommerce and digital initiatives (web, mobile, APIs, microservices). 

• Translate business goals into user stories, process flows, data mappings, and wireframes that guide technical teams. 

• Serve as a proxy product owner when needed and ensure backlog grooming, prioritization, and sprint planning. 

• Collaborate with cross-functional teams including UX, architects, developers, QA, DevOps, and business SMEs. 

• Support project management efforts such as creating project plans, tracking progress, and managing risks. 

• Drive alignment between stakeholders and delivery teams to ensure feature scope, timeline, and quality expectations are met. 

• Oversee QA and UAT processes, including test case validation and defect triage. 

• Assist in change management and support the creation of training documentation as part of deployment readiness. 

• Monitor project KPIs and delivery progress; escalate risks and blockers proactively. 

• Help guide the user experience and design of applications in collaboration with stakeholders and designers. 

Must-Have Skills:

• 7+ years of experience as a Business Analyst or Functional Consultant in digital/eCommerce environments. 

• Proven experience working in retail or wholesale commerce systems (e.g., POS, OMS, WMS, PIM, ERP, CRM, payment gateways). 

• Strong background in digital product delivery – including responsive websites, mobile apps, and APIs. 

• Hands-on experience with Agile/Scrum methodologies; ability to support PM activities and lead sprint ceremonies. 

• Comfortable with tools such as JIRA, Confluence, Lucidchart/Visio for backlog, documentation, and visual mapping. 

• Strong communication, facilitation, and stakeholder management skills. 

Preferred Skills:

• Understanding of composable commerce architectures or MACH principles is a plus. 

• Experience working with nearshore/offshore teams and managing handoffs across time zones. 

• Exposure to CX/UX best practices and working with design systems. 

• Familiarity with data flows and integrations involving middleware or API orchestration layers. 

• Strong technical background and understanding of web platform architectures 

Soft Skills:

• Proactive and results-driven with strong problem-solving abilities. 

• Ability to operate with minimal guidance and manage ambiguity. 

• Strong sense of ownership and accountability for outcomes. 

• Excellent written and verbal communication. 

• Customer-centric mindset with a focus on delivering business value. 

Join us in delivering best-in-class digital experiences for our clients. If you are ready to bring together strategy, execution, and technology—while supporting complex delivery initiatives—this role is for you.