Senior Brokerage Operations Lead

About the team + role

Robinhood is looking for a Senior Brokerage Operations Lead to further build out our Operations team in London, United Kingdom (UK). We are looking for an Operations professional with demonstrated experience in securities and brokerage as well as regulatory compliance related topics and who is excited to work at the intersection of regulation, technology, and finance.

We are looking for a highly adaptable and collaborative person who can handle ambiguity and rapidly shifting priorities with flexibility and patience. Our team of Hoodies in the UK will enable Robinhood to continue creating great financial products on our journey towards democratising finance for all.

As we transform the future of finance, we invite you to help us define our place in a global conversation.

This role is based in our London, UK office, with in-person attendance expected at least 3 days per week. 

What you’ll do

• Support the launch, improvement, and scaling of Robinhood UK operations, products, tools, and systems
• Be the point of contact and oversee day-to-day supervision of the operations and 1st line risk activities for the UK team
• Partner with Robinhood teams such as Brokerage Operations, Compliance, Risk, Customer Experience (CX), Finance, Product, Engineering and Vendor Management
• Oversee and monitor the performance of operational business partners in line with the intercompany agreements and SLAs
• Continuous process efficiency improvement - leveraging data to improve operational processes and reduce operational risk
• Responsible for creating and maintaining operational Standard Operating Procedures and processes.
• Partner with the Risk & Compliance team (2nd line) to review, implement and operate the required frameworks and controls to support regulatory requirements.
• Command deep knowledge of operational processes and standards, tracking changes to regulations and best practices regarding investment operations.
• Foster a culture of professionalism, high ethical standards, personal development, and regulatory compliance and promoting the core values and risk culture.

What you bring

• Based in the United Kingdom
• Bachelor's degree or equivalent practical experience
• 6+ years of operational experience specialising in financial services
• Passionate about financial services and fintech
• Thorough knowledge and experience of topics such as: UK tax wrappers, brokerage / trading operations and operational risk management
• Experience working across large projects with multiple work streams and coordinating cross functional teams
• Exceptional attention to detail and strong problem-solving skills
• Experience in applying data analysis to solve business problems
• Excellent written and oral communication skills
• Collaborative mindset
• Open minded, curious, knowledgeable, proactive and not being afraid of asking for help and offering help
• Self-starter with ability to work independently and coordinate across multiple functional groups
• Resourceful and adaptive in fast-paced, entrepreneurial environments
• Chartered Institute for Securities & Investment certifications