Senior Brand Payments Associate

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world with the largest portfolio of cannabis brands, supplying $1B+ worth of cannabis products per year from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including DoorDash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology, and our ultimate goal is to become the largest distributor of cannabis products in the world.

Position Overview

The Senior Brand Payments Associate plays a key role in managing and supporting essential processes within the Brand Payments function. Serving as the first point of contact for Brand Payments Associates, this role provides guidance, escalates issues to the Team Lead, and ensures operational efficiency.

This position requires strong analytical skills, meticulous attention to detail, and a proactive mindset. Core responsibilities include preparing and approving remittance reports, responding to brand inquiries via Zendesk, and supporting a wide range of payment and operational activities. The Senior Associate will also collaborate with the Team Lead on special projects, process improvements, and system enhancements—making flexibility and openness to new tools essential.

Key Responsibilities

• Serve as the first point of contact for Brand Payments Associates, escalating issues to the Team Lead as appropriate.
• Reconcile and analyze retailer payments due to brands, ensuring accuracy and compliance with contractual terms.
• Manage Zendesk tickets by responding to brand inquiries promptly and accurately.
• Support day-to-day operations, including:
• Verifying the status of orders, invoices, and payments
• Processing fee adjustment requests and conducting research with both internal and external partners
• Creating and maintaining files for brand order analysis
  
  
• Participate in and occasionally lead calls with brand partners.
• Collaborate with the Team Lead on special projects, process enhancements, and system improvements.
• Conduct first-level quality reviews of team members' work before escalating to the Team Lead.
• Assist with onboarding and training of new team members; contribute to maintaining and updating SOPs.