Senior Associate Technical Account Manager

Recorded Future is looking for a Senior Associate Technical Account Manager to join our team. We are looking for someone who is a trusted technical advisor, strategic partner, and customer advocate. You thrive at the intersection of technology, threat intelligence, and customer success, helping organizations fully realize the value of Recorded Future’s Intelligence Cloud. You combine technical fluency with consultative acumen, ensuring customers adopt, operationalize, and continually derive measurable intelligence outcomes from our platform and services capabilities. You’re equally comfortable advising analysts on integration workflows and briefing executive audiences on intelligence-driven ROI and risk reduction.

What You’ll Do:

• Own the technical success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal
• Partner with customers to define and deliver intelligence-led outcomes using Recorded Future’s full suite of capabilities across the platform, integrations ecosystem, and services portfolio
• Monitor and drive intelligence platform adoption, usage patterns and integration health to ensure sustained operational success
• Conduct periodic account health reviews, presenting value realization metrics and maturity progression
• Proactively identify and mitigate risks to account health and renewal, including budget related constraints, competitive pressure, and loss of champion or stakeholder turnover
• Preempt customer needs and proactively identify growth opportunities to ensure customer satisfaction, retention and platform expansion
• Serve as the primary technical liaison and trusted advisor, collaborating with the customers’ SOC, CTI, engineering, GRC, threat hunting, vulnerability management, and other security teams on configuration, data integration, and optimization

• Design and execute strategic customer success plans that align business and intelligence priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross-functional Recorded Future teams
• Collaborate cross-functionally with sales, support, product management, data science and intelligence teams to ensure a unified customer experience
• Recommend, direct and lead where required, bespoke intelligence advisory engagements, addressing emerging threats, collection priorities,  intelligence workflows, configuration and tuning, and strengthening of customer tradecraft and platform proficiency
• Serve as a trusted advocate and voice of the customer, influencing product direction and services innovation

• Effectively manage multiple complex and competing priorities, while delivering consistent, world-class customer success in alignment with organisational metrics and KPI’s
• Maintain exemplary level of administrative rigor in Recorded Future systems of record, ensuring meaningful updates on successes, outcomes, customer sentiment, and detailed technical plans for at risk accounts and high impact issues.

What You’ll Bring:

• Experience: 3-5+ years of consulting or other customer facing cyber threat intelligence, security operations or cyber advisory roles within enterprise or vendor settings. Experience across one or more key security related domains including intelligence, security operations, vulnerability management, GRC, threat hunting or incident response
• Expertise: Strong demonstrable understanding of fundamental intelligence principles, concepts, frameworks and tradecraft, intelligence operationalization and application in operational environments, and solid situational awareness of the broader threat landscape. Technical fluency with intelligence platforms, APIs, data feeds, and security integrations (SIEM, TIP, SOAR etc)
• Soft Skills: Excellent verbal and written communications, innate attention to detail, proven ability to translate intelligence insights into actionable and measurable business and security outcomes, proficiency in communicating complex concepts to diverse technical and non-technical audiences up to and including the C-suite.
• Customer Management: Demonstrated success in account health and relationship management, risk mitigation, retention, and growth. Experience in monitoring adoption metrics, product telemetry, usage trends and integration performance. 
• Knowledge: Fundamental understanding of the Intelligence Lifecycle, common security frameworks including MITRE ATT&CK, NIST, Diamond Model and the Cyber Kill Chain. 
• Education: Bachelor's Degree or related experience in cyber security, computing science, intelligence studies or related field. Industry certifications such as CISSP, GCTI, GCIH etc.
• Personal Attributes: Customer obsession, boundless curiosity, adaptive and proactive self-starter with a passion for impact, consultative mindset, strategic communicator, collaborative team player, and outcome-driven professional fascinated by the adversary who thrives in fast paced, dynamic, customer-facing environments. 

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