Analyze transactions/accounts to avoid potential fraud
Handle escalations to satisfaction, conduct RCA, implement corrective and preventive measures
Investigate, support ticket analysis, to identify and implement process improvements
Aggregate data from multiple sources to provide a comprehensive assessment
Monitoring CTF for the accounts
Create reports, summaries, presentations and process documents to display results
Coordinating with Banks, Cyber cell, local Law Enforcement Agencies & other government bodies for Fraud, suspicious transactions/accounts and handling collections/recovery
What You Will Need:
Overall 3-7 years of experience, with 2 years of relevant experience in liaising between the organization and local Law Enforcement Agencies and handling collections/recovery, preferably from a fintech background
1-2 years of team management experience (For TL / AM Level)
Process-oriented, proactive and results-driven individual
Willing to travel across India for any case representations as per the business requirements
Flexible working on weekends and rotational shifts as per the business requirements
Proficiency in Microsoft Excel, Basic SQL knowledge
Excellent command over English in both verbal and comprehension skills
Critical thinking skills with the ability to independently solve problems with data
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
