Senior Associate - People Success (HR - 21112023)

Who are we? 

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. 

“Hustle Mode ON” is the motto we live by. 

• Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.

• With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.

• Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020

• Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023

• Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights

We are growing quickly & looking for a stellar HR-Operations professional to join our HR team in Bangalore who can bring the hustle associated with a fast-paced environment to succeed.

Position Overview:

We are seeking a dynamic and enthusiastic individual to join our People Success Team as a Team Member. The People Success Team is dedicated to fostering a positive work environment, supporting HRBP & Recruitment teams in employee onboarding & assimilation in the organization. This is an exciting opportunity for someone with 0-5 years of experience to kick start their career in Human Resources and People Operations.

Responsibilities:

• Onboarding and Orientation: Assist in the onboarding process of new hires, ensuring a smooth and welcoming experience. Conduct orientation sessions and provide necessary information to help them integrate into the company culture.

• Employee Support: Be the first point of contact for employee inquiries, providing timely and accurate responses to various HR-related questions and concerns.

• Global HR Compliance: Support the HR team in maintaining compliance with labor laws and company policies. Assist with employee record management and documentation.

• Employee Engagement: Contribute to employee engagement initiatives, such as organizing team-building activities, social events, and recognition programs.

• Benefits Administration: Support the HR team in managing employee benefits programs, including health insurance, retirement plans, and other perks.

• HR Reporting & Analytics: Help gather HR data and assist in generating reports and insights to support data-driven decision-making.

• HR Projects: Take part in various HR projects and process improvements to enhance the efficiency and effectiveness of HR operations.

Requirements:

• Educational Background: A bachelor's degree in Human Resources, Business Administration, or related fields is preferred.
• Communication Skills: Excellent verbal and written communication skills to interact with employees at all levels of the organization.
• Empathy and Confidentiality: Display empathy and understanding when dealing with employee concerns, ensuring confidentiality is maintained at all times.
• Proactivity: Demonstrate a proactive approach to problem-solving and the ability to anticipate HR needs. Thrive in a fast-paced environment, handling multiple tasks and priorities with ease.
• Technology Proficiency: Familiarity with HR software, Google suite and tools is a plus.
• Team Player: Collaborate effectively with colleagues and contribute to a positive team culture.
• This is an entry-level position, and while prior HR experience is beneficial, we welcome recent graduates or individuals with up to five years of relevant experience. We offer comprehensive training and opportunities for professional growth and advancement within the People Success Team.
• Join our team today and be part of an organization that values its employees and believes in empowering their success

Perks & Benefits (India) 

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet 
• Doorstep cab drop facility 
• Education sponsorship 
• Internal job transfer & global mobility programs 
• Scope to represent Whatfix at global events
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Please Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.