Senior Associate

The Senior Associate position provides a critical link between customers, sales, business development and management of client accounts.

Who should apply?

• Bachelor’s degree from an accredited university and/or equivalent work experience
• 2 years’ work experience in a sales or customer service position
• Proficient computer skills in Microsoft Office applications
• Excellent presentation skills
• Desire to research and communicate with prospective clients
• Solid analytical and problem-solving ability
• Excellent customer service orientation

Responsibilities

• Proactively service and support ISNetworld contractor/supplier and client customers
• Conduct advanced training on ISN products via phone, web based and face-to-face meetings
• Participate in prospecting efforts including calls, emails and new business meetings
• Prepare, present and be able to recap calls with client customers
• Field incoming calls and emails, liaison with Contractor Development and troubleshoot problems directly involving client contacts
• Support team members on researching and analyzing key data related to growing the health of client accounts
• Proactively analyze processes and bring forth ideas for continuous improvement
• Research and be able to explain the use of various tools to expand and engage the account

Onsite Requirements:

• Training: 7-week onsite, in-person
• Ongoing: In-person attendance is required Monday through Friday during the first 90 days of employment. During this time, certain days may be deemed ok for remote learning as directed by your supervisor and Training Team. After your 90-day review, in-person attendance is required 3 days per week and required for certain meetings and tasks (customer meetings, team collaboration day, ISN events, team events, performance reviews, etc.).

ISN Benefits*

• 100% company-paid monthly insurance premiums for employees and dependents
• Medical, Dental, Vision, and Life Insurance
• Employee assistance program
• 4% retirement matching 
• Long-Term & Short-Term Disability Coverage
• Paid time off
• 0-1 year – 15 day (pro-rated first year)
• 1-5 years – 20 days
• 5-10 years – 25 days
• 10+ years – 30 days
• Holidays – 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for DART public transportation
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
• Business casual, jeans allowed

Onsite Requirements: Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. Employees are required to be in-person during training and at least 3 days per week on an ongoing basis. 

*All benefits are subject to change with notice to the employee

All job offers will be contingent on successful completion of a drug screen and background check.

ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.