Senior Associate, Community Operations

About The EngineThe Engine supports Tough Tech founders working to solve the world’s most pressing challenges in climate, health, and advanced systems. We do this through founder programs, access to shared infrastructure and labs, and by convening a national network of corporate partners, investors, and experts. Position Summary

The Engine Accelerator is seeking a motivated, collaborative Senior Associate of Community Operations to join our Community Operations team. 

The Senior Associate will play a key role in ensuring the day-to-day operations of our building run smoothly while helping cultivate a strong, supportive community for our resident startups. This person will balance operational execution with community engagement and bring a thoughtful, founder-centric lens to improving systems, processes, and the overall resident experience. This role is ideal for someone who thrives in a dynamic, mission-driven environment and is excited to take ownership of projects and operational work streams.

Key Responsibilities

Operations & Systems

• Ensure seamless day-to-day building operations, proactively identifying and resolving issues

• Assist with monthly invoicing, contracts, and processes

• Oversee inventory management and ordering for building supplies and shared resources

• Monitor and manage building access and building trainings

Community Experience

• Help foster a welcoming, collaborative environment tailored to the needs of early-stage and technically complex startups

• Provide on-the-ground support during community events and programming

• Serve as a key point of contact for resident inquiries and concerns, ensuring a high-quality experience

Project Ownership

• Own and execute discrete projects and operational work streams from start to finish

• Identify opportunities to improve systems, workflows, and the resident experience

• Collaborate cross-functionally with internal labs, programming, and communication teams in addition to external partners

Qualifications

• 4-6 years of experience in operations, community management, co-working, VC platform, or incubators

• Strong organizational skills with the ability to manage multiple priorities and details

• A systems thinker who enjoys improving how things work

• Excellent written and verbal communication skills

• Friendly, proactive, and service-oriented mindset. Someone who is energized by supporting tough tech founders and building community

• Ability to work both independently and collaboratively

• Flexible, adaptable, and eager to learn. Not afraid to roll up their sleeves and do a range of projects

Nice to Have

• Exposure to venture capital, incubators, or accelerator programs