Senior Analyst, Order to Cash Operations

The Order to Cash (O2C) Operations Analyst will be responsible for overseeing the end-to-end order-to-cash process, including contract review, order management, invoicing, collections, and cash application. The Analyst will collaborate with cross-functional teams, including sales, finance, legal, and operations, to optimize deal processes and support the achievement of sales targets.  This role requires a strong focus on accuracy, efficiency, and process improvement.

Key Responsibilities: 

• Order Management:
  • Process and validate sales orders, ensuring accuracy and compliance with company policies.
  • Coordinate with sales, finance, and logistics teams to ensure timely order fulfillment.
  • Monitor and resolve order discrepancies, delays, and other issues.
  • Participate in regular meetings with sales leadership to discuss deal pipeline, challenges, and opportunities
• Invoicing and Billing:
  • Generate and distribute invoices in a timely manner.
  • Ensure accuracy in billing, pricing, and customer data.
  • Address and resolve billing inquiries from customers and internal stakeholders.
• Collections:
  • Monitor accounts receivable and follow up on overdue accounts.
  • Implement collection strategies to minimize aged receivables.
  • Work with customers to resolve payment issues and negotiate payment terms when necessary.
• Deal Desk and Contract Review:
  • Manage the deal approval process, ensuring timely and accurate review by relevant stakeholders.
  • Ensure contracts comply with company policies, financial guidelines, and legal requirements.
  • Analyze contract terms and conditions, identifying potential risks or issues.
  • Evaluate custom pricing requests and escalate for approval as necessary.
  • Provide feedback and recommendations for contract amendments or adjustments.
• Process Improvement:
  • Participate in cross-functional projects aimed at enhancing system capabilities and process workflows.
  • Identify opportunities for automation within the O2C process and collaborate with IT and process improvement teams to implement RPA solutions.
  • Develop and maintain documentation of O2C processes, policies, and procedures.
• Reporting and Analysis:
  • Generate regular and ad-hoc reports on O2C metrics, including order volumes, DSO (Days Sales Outstanding), and collections performance.
  • Analyze data to identify trends, opportunities, and areas for improvement.
  • Present findings and recommendations to management.

Requirements:

• Bachelor's degree in Accounting, Finance, or related field. 
• 3+ years of experience in Order to Cash operations, with a focus on billing  and collections.
• Experience with contract review, deal desk operations, or sales order management is preferred.
• Proficiency in Netsuite or similar ERP systems. Experience with Zone Billing is a plus.
• Experience in Salesforce or similar CRM tools is a plus.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Proven track record of driving process improvements and implementing best practices.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Self-motivated and able to thrive in a fast-paced, dynamic environment.
• Experience with Robotic Process Automation (RPA) tools (e.g., UiPath, Automation Anywhere, Blue Prism) is required.
• Proficient in Microsoft Excel, Google Sheets, and other office products. 
• Experience leading projects/programs is a plus.

About us

We enable our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

Benefits

• Annual salary of $75,000-$105,000 USD
• A remote first culture!
• Flex PTO 
• Health, Dental and Vision Insurance
• Company volunteer days

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law. Applicants must be authorized to work in the United States. As part of the selection process this role may require an assessment and professional references to determine suitability. An offer will be subject to financial and criminal background checks.

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