About the Team

CAIT team sits under Miro’s Chief Transformation Officer and reports directly to our CEO. We are responsible for testing and rolling out Lighthouse AI Transformation Programs with Miro’s largest customers. The team plays a crucial role in helping our customers transform their businesses by bringing the full power of Miro’s multi-player collaborative AI Innovation Workspace to customers’ environment.

Each role at Miro is based at one of our physical hubs, and we look for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 3 days a week in the office as our baseline.

About the Role

We are looking for a highly motivated Customer AI Transformations Engineer to join Miro’s Customer AI Transformation (CAIT) team to drive AI transformation engagements with some of our largest & most strategic customers. The role will lead pre-sales efforts and technical implementation of Miro AI solutions for customers through bootcamps, prototyping, piloting and scaling of Miro AI solutions across the customer organization.

Customer AI Transformations Engineer has deep expertise in Large Language Models and autonomous AI agents. The role blends strong technical execution with enterprise-grade deployment discipline and cross-functional collaboration. You will architect intelligent solutions that transform core business functions - product development / software engineering lifecycle, product R&D, sales, marketing, operations - across industries, ensuring secure, compliant, and scalable adoption of AI in complex enterprise environments.

What you’ll do

Do deep discovery with customers around their key business challenges with the purpose to explore whether Miro’s AI Innovation Workspace can solve for it
Design and implement scalable Miro AI applications (Miro blueprints) for enterprise workflows
Integrate enterprise data using RAG and vector databases
Apply text pre-processing, chunking, and summarization, context engineering and fine-tune techniques to improve performance of Miro AI solutions
Develop and orchestrate AI agents
Ensure robust monitoring, logging, and evaluation of LLM applications

What you’ll need

4 - 6 years in Data Science/Data Engineering at leading tech or AI/Digital consulting firms, with minimum of 2 years experience in Generative AI
Advanced degree in CS, Applied Math, Physics, or equivalent
Strong Python/ JS and software development skills
Deep knowledge of transformers and LLMs (GPT, Claude, Mistral)
RAG pipelines, vector stores
Context engineering and fine-tuning
Enterprise cloud (AWS, GCP, Azure) with Docker/Kubernetes
Data connection, integration and pipelining skills; integration with SharePoint, Confluence, Salesforce, SAP, ServiceNow etc
Privacy/compliance/AI risk management; collaboration with architecture, cybersecurity, governance; understanding of AI regulations (e.g., EU AI Act)
Experience working with customers on solving real life problems under tight deadlines

What's in it for you:

Competitive equity package
Medical insurance coverage
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Travel allowance for your commute
Opportunity to work for a globally diverse team
Inspiring workplace in the heart of Amsterdam

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

Youtube: https://www.youtube.com/@lifeatmiro
Blog: https://miro.com/careers/life-at-miro/all/
Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

Senior AI Engineer

AI overview