Senior Agent Architect

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

As a Senior AI Agent Architect at Parloa, you will play a key role in designing and implementing AI-powered agents that transform customer service. In this customer-facing role, you will work closely with enterprise customers and partners to build scalable, high-quality AI Agent solutions.

You will operate at the intersection of LLMs, conversational design, and enterprise systems — translating business requirements into effective, production-ready AI workflows. From solution design through deployment and iteration, you will ensure agents perform reliably, integrate seamlessly, and deliver meaningful outcomes.

This is your opportunity to build and deploy AI Agents in real-world enterprise environments—working hands-on with LLMs to create intelligent, scalable customer experiences.

Areas of Ownership:

• Design and implement AI agent solutions for enterprise customers, translating business requirements into scalable conversational workflows

• Develop and refine LLM-driven agent behavior through prompt engineering, embeddings, and structured workflows

• Ensure high-quality, reliable performance by implementing guardrails, testing, and continuous iteration based on feedback and data

• Break down complex processes into model-friendly interactions and optimize conversational flows (e.g., tone, SSML, logic)

• Collaborate with engineers to integrate AI agents with enterprise systems (APIs, CRMs, backend services) and deliver end-to-end solutions

• Troubleshoot and resolve issues across workflows, integrations, and system behavior in production environments

• Partner cross-functionally with Product, Engineering, and Customer teams to align on delivery and performance

• Work directly with customers and partners to implement, optimize, and scale AI solutions across use cases

• Provide guidance on best practices for conversational AI and automation to drive adoption and impact

• Document patterns, insights, and best practices to support knowledge sharing and scalable enablement

Who You Are:

• You bring 3+ years of experience in a customer-facing, technical role, ideally working with conversational AI, LLMs, or AI-driven applications

• You have hands-on experience in conversation design and AI agent implementation

• You are comfortable working with LLMs and prompting techniques (e.g., few-shot, structured prompts)

• You have strong analytical and problem-solving skills, with the ability to break down complex workflows

• You have experience working with APIs, system integrations, and enterprise environments

• You bring solid project and stakeholder management skills, with a focus on execution

• You have strong attention to detail, especially when refining conversational experiences

Nice to Have:

• Experience with A/B testing or performance optimization of AI systems

• Familiarity with contact center technologies, CX platforms, or automation tools

• Background in enterprise software or large-scale implementations

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.