Senior Account Manager (US Remote)

LumApps is seeking a Senior Account Manager to join our US team. Preferred locations include Austin, Atlanta, Chicago, New York, or San Francisco.

In this strategic role, you will be responsible for managing a dedicated book of existing customer accounts, with the core objective of securing renewals and driving significant business growth (upsells and cross-sells). This position is ideal for a motivated, consultative seller who thrives on detailed account planning and is eager to make a substantial financial impact.

*Missions*

• Drive Account Strategy: Develop and execute comprehensive account plans to prospect, nurture, renew, and close new business across your North America-based customer portfolio.

• Manage Strategic Deals: Demonstrate the ability to own and drive the full sales process for high-value strategic deals, focusing on opportunities in the 6-to-7 figure range, including negotiating with procurement teams to drive mutually beneficial contracts.

• Cultivate Executive Relationships: Build and sustain strong relationships with key stakeholders, including core operational teams and the C-suite, to ensure deep alignment with customer business goals.

• Lead Cross-Functional Collaboration: Effectively engage internal LumApps resources—including executive leadership, solutions consultants, professional services, and product managers—at the appropriate stages to advance complex opportunities.

• Ensure Customer Success: Partner closely with the Customer Success team to monitor customer satisfaction and drive technical, user, and business adoption within your assigned accounts.

• Develop Partner Ecosystem: Build and strengthen relationships with strategic partners actively engaged in your existing accounts.

• Support Marketing Initiatives: Participate in customer marketing events to engage your accounts and help cultivate regional user groups.

*Skills*

• Experience: 5-10 years of proven success in B2B SaaS solution selling, specifically focused on nurturing and uncovering new business opportunities within existing customer accounts.

• Quota Achievement: Demonstrated ability to meet and exceed a $1 million sales quota by creating and driving client-centered strategies.

• Sales Acumen: Proficient understanding and application of structured sales methodologies, such as MEDDPICC.

• Enterprise Support: Proven ability to manage and operate at a strategic level with large, complex enterprise customers.

• Pipeline Management: Strong capacity for creating, managing, and accurately forecasting pipeline and opportunity status within Salesforce.com, including the ability to generate quotes.

• Communication: Exceptional verbal and written communication skills with a strong attention to detail to manage multi-stakeholder projects.

• Financial Literacy: Demonstrated knowledge and ability to articulate ROI, value and benefits of a solution to constituents.

• Negotiation Expertise: Proven ability to negotiate multi-year, multi-million dollar contracts that are complex and beneficial to LumApps.

• Industry Preference (A Plus): 2-5 years of experience selling Intranet solutions, corporate portals, or Employee Experience platforms like Workday, ServiceNow, Google Workspace, or Microsoft.

• Adaptable Mindset: Resilient and adaptable in a dynamic enterprise environment.

• Travel: Comfortable with 25-30% annual travel.

• Education: Bachelor's degree required.

💡 Why You’ll Love Working at LumApps

At LumApps, we believe in fostering an environment where every team member feels valued, supported, and empowered to thrive. Here's a glimpse of what we offer:

🏖️ Generous Paid Leave – 25 vacation days (prorated based on hire date), 9 sick days, 10 paid holidays, plus 2 floating holidays

🏥 Health Insurance – United Healthcare, 100% employer-paid benefits from day 1

💰 401k Retirement Plan – We match 100% of your contribution up to 4%

👶 Family-Friendly Policy – Inclusive maternity & paternity leave

🎉 Team Celebrations & Seasonal Events – Because culture matters

💻 Equipment of Your Choice – Set up your workspace your way

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.