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Trustly
Trustly

Senior Account Manager

London, United Kingdom
Full-Time

TLDR

Manage and grow key strategic accounts in the Gaming and Financial Services sectors, driving revenue through best-in-class relationship management and product adoption.

WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers.  If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. What you'll do

Account Management & Relationship Leadership

  • Own and develop senior-level relationships across a portfolio of key UK-based Gaming and FS clients

  • Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction

  • Build trusted advisor relationships with key stakeholders, including C-level executives

    • Revenue Growth & Commercial Ownership

  • Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases)

  • Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy

  • Negotiate commercial agreements and renewals to maximize long-term value

    • Client Success & Strategic Support

  • Drive adoption of Trustly products and features to increase client performance and ROI

  • Monitor account performance, providing insights and recommendations based on data and market trends

  • Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs

    • Market Expertise & Thought Leadership

  • Maintain a strong understanding of the UK and EU gaming and financial services landscape, including payments and regulatory developments

  • Provide strategic input to clients on industry trends and innovation opportunities

  • Represent Trustly at industry events

    • Who you are

    Experience & Skills

  • Strong experience (typically 3+ years) in account management, client success, or commercial roles within payments, gaming, and/or financial services

  • Proven track record of managing and growing enterprise or strategic accounts

  • Strong commercial acumen with experience in revenue growth and contract negotiations

  • Excellent stakeholder management skills, with the ability to influence at senior levels

    • Domain Knowledge

  • Good understanding of payments, open banking, or A2A ecosystems

  • Experience working with Gaming and/or Financial Services clients is highly desirable

  • Familiarity with UK market dynamics and regulatory environment is a plus

    • Personal Attributes

  • Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal

  • Very good communicator and have the ability to explain complex topics in a clear and understandable way

  • Humble with a strong business acumen

  • Take great pride in your work and strive for excellence with drive

  • Ownership mentality and accountability

  • Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions

    • Our Fantastic Benefits (varies by location)
    🌴 20 to 30 days of holiday to support a healthy work-life balance
    🥳 Monthly team outing allowance to enjoy social events with your colleagues
    👶 Parental leave top-up additional support for new parents
    ☕ On-site perks to make your workday smoother
    💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
    PLUS additional benefits designed to enhance your work-life experience!

    Shape Your Role and Make an Impact
    Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
    If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.

    Benefits

    On-site perks

    On-site perks to make your workday smoother

    Paid Parental Leave

    Parental leave top-up additional support for new parents

    Paid Time Off

    20 to 30 days of holiday to support a healthy work-life balance

    Health allowance for gym memberships and massages

    Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best

    Trustly
    Trustly

    Trustly is redefining the payments landscape as a leader in Open Banking Payments, making Pay by Bank the go-to choice at checkout. We deliver a seamless and secure experience for millions of consumers and merchants, empowering them with greater freedom and efficiency in their financial transactions.

    Founded
    Founded 2008
    Employees
    51-200 employees
    Industry
    Diversified Financial Services
    View company profile
    Senior Account Manager
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