Our Journey
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.
The Role
We are hiring a Senior Account Manager to help scale ShopBack Ads, our fast growing retail media and advertising business in Australia.
This role is focused on growing and setting the bar for what exceptional client service looks like within ShopBack Ads. You will own and grow our most strategic Tier 1 partnerships across FMCG and Alcohol, ensuring our clients see ShopBack as a core driver of growth, not just another channel.
ShopBack Ads is a rapidly expanding business unit focused on helping brands reach high intent shoppers at the moment of purchase. It sits at the intersection of commerce, media, and performance marketing, offering brands a powerful and measurable alternative to traditional digital advertising.
You will play a critical role in building long term partnerships, driving revenue growth, and influencing how Tier 1 brands invest, plan, and activate on the platform.
ShopBack Ads operates like a startup within a startup. We are building, testing, iterating, and scaling quickly. This role is for someone who sees themselves as a founder and owner of their client portfolio, not just a service lead.
You will be trusted to run your patch like a business, operate against commercial sales targets, and take full ownership of outcomes. We are looking for people with high levels of drive, curiosity, and accountability who want to redefine what great client success looks like.
What You’ll Do
Own and grow Tier 1 FMCG and Alcohol brand partnerships
Operate against clear commercial sales targets and revenue goals
Retain and expand revenue across existing partners year on year
Build and lead joint business plans with clear annual and quarterly objectives
Plan and execute large scale annual activations and always on strategies
Work with clients to plan and execute awareness, recruitment, and targeted campaigns that enable them to grow on ShopBack
Use deep performance data to inform strategy, optimisation, and future investment
Translate complex data into clear insights and recommendations for senior stakeholders
Act as a trusted advisor while maintaining a strong commercial mindset
Identify and close upsell opportunities across media, activations, and new products
Work closely with internal teams to deliver seamless execution and strong outcomes
Raise the bar on client service standards across ShopBack Ads
What We’re Looking For
3 to 6 years experience in account management, client success, or media sales
Proven experience working to commercial sales targets
Experience managing Tier 1 brands, ideally within FMCG, Alcohol, or adjacent categories
Strong commercial instincts with a track record of growing revenue and partnerships
Deep understanding of performance data and how to use it to drive decisions
Highly organised with strong planning and stakeholder management skills
Confident engaging and influencing senior brand stakeholders
Thrives in fast moving environments where products and processes evolve
A self starter with a strong sense of ownership and accountability
Curious, resilient, and motivated by growth
Perks and Benefits
Annual leave
Four weeks each year to work from anywhere in the world
Weekly team lunch
Annual wellness and travel budget
Four ShopRest Days each year to take time out and recharge
Annual IDP budget to invest in your growth and learning
Insurance budget
Flexible work setup with four days a week in the office
Regular interstate travel and events to connect with the wider team and partners
ShopBackers' DNA
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Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
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Hunger - We value hard work, and having relentless drive.
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Speed - We move fast and have a bias for action, all to deliver maximum impact.
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Impact - We focus on results, always aiming for the best possible outcomes and timelines.
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Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
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Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
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Be part of a winning team on a journey to global scale.
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Competitive compensation based on your performance.
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Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
