Senior Account Manager - Recruiter Segment (12 month fixed-term)

This is a 12 month fixed-term contract

About the role

As a Senior Account Manager, you will be responsible for the relationship development, new product adoption and diversification and associated revenue growth for a portfolio of SEEK’s Mid – Market Recruiter Accounts across NSW. This role requires you to be the voice of the customer, leveraging significant cross functional collaboration to ensure the client’s challenges and opportunities are effectively articulated and serviced.

Responsibilities

• Be responsible for the client’s product and service experience with SEEK resulting in revenue contribution.
• Develop and execute growth sales tactics and strategies, including evolving SEEK’s value proposition for this customer tier, understanding and mitigating competitive threats and driving customer retention and growth
• Deliver recruiter segment goals and targets across product adoption, revenue growth, client thought leadership events and customer experience metrics, eg: SAM tier targets, KPIs, incentives.
• Understand the competitor landscape and direction – including products, value proposition and commercial offering, and feeding this back through voice of customer initiatives and communication channels.
• Identify opportunities to develop and grow revenue throughout, whilst seeking to improve the client experience.
• Drive quarterly portfolio plans to ensure achievement of all quarterly targets and KPIs
• Maintain and update company CRM system with all sales activities and company details.
• Undertake customer research to lead to a solution engagement plan, regularly kept up to date
• Solution development for each of these customers, providing feedback into SEEK’s product and strategy team where customisation is needed

Skills and experience

• Proven experience in developing and growing solution sales relationships 
• Highly effective Sales and Account Management skills
• Proven track record in driving revenue growth
• Ability to build rapport & trust
• Proactive approach to account planning to drive structure and governance across portfolio
• Demonstrated ability to manage and leverage cross functional stakeholders to support client’s needs 
• Ability to gather and understand customer insights and make recommendations
• Solid experience in consulting and solution sales 
• Experience representing the “voice of the customer” back into a product and marketing organisation. 
• Experience with a digital product is valuable 
• Solid complex solution selling experience

Fixed Term Perks

At SEEK we offer:

• Support of flexible working, including a mix of office and work from home days depending on your role
• SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050
• SEEKer Support, a confidential service that offers employees access to free quality counselling sessions with a mental health professional of choice
• Frequent events including sports days, year-end party, hackathon, and trivia

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.