Senior Account Manager, MSP/Channel

Keeper is hiring a driven MSP Account Manager to join our high producing APAC sales team. Candidates must be able to work from our Tokyo, Japan office for eligibility. 

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while building new MSP relationships in this pivotal role!

About Keeper

Keeper Security APAC 株式会社 ("Keeper") is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

The MSP Account Manager is a senior, partner-focused sales professional responsible for driving Keeper Security’s growth within strategic Managed Service Provider (MSP), MSSP, and Telco accounts. This role focuses on building executive-level relationships, executing joint business plans, and expanding recurring revenue through new customer acquisition, upsells, cross-sells, and renewals. The MSP Account Manager acts as both a strategic business partner and a mentor to the Associate MSP Account Manager, ensuring consistent territory coverage and long-term growth across the MSP ecosystem.

Responsibilities

• Develop and strengthen relationships at all levels within top-tier MSP, MSSP, and Telco partners to drive Keeper’s annual and monthly recurring revenue (ARR/MRR) growth
• Build and execute comprehensive business plans aligned with Keeper’s go-to-market strategy, including clearly defined KPIs, SMART goals, and growth targets
• Identify and close incremental business opportunities through upsells, renewals, and new service adoption for Keeper’s password management, privileged access management (PAM), and cybersecurity platform offerings
• Lead joint reviews with strategic partners to evaluate performance, analyze market trends, and develop growth initiatives across Keeper’s MSP portfolio
• Ensure partner sales and technical teams are trained, certified, and go-to-market ready through Keeper’s enablement programs and partner portal resources
• Coordinate with marketing, sales engineering, customer success, and executive teams to support partner objectives and deliver superior customer outcomes
• Partner with and coach the ISR 1 to develop their consultative sales skills, pipeline management, and strategic account execution capabilities
• Accurately forecast pipeline activity and revenue performance, providing strategic insights to the MSP leadership team
• Utilize CRM (Salesforce) and reporting tools to maintain accurate records of activity, pipeline status, and forecast accuracy
• Ability to travel to and from customer meetings (locally and nationally) up to 50% of the time & rent and/or operate a vehicle on behalf of the company

Requirements

• 3+ years of experience in B2B SaaS, cybersecurity, or Channel/MSP sales with a proven record of quota attainment
• Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills
• Strong understanding of the MSP/Telco ecosystem and partner-driven business models
• Demonstrated experience developing and executing joint business plans and marketing initiatives
• Exceptional presentation, negotiation, and executive relationship management skills
• Excellent organizational skills with a strong attention to detail
• Proven ability to manage multiple accounts and tasks simultaneously, deadline driven
• Ability to work cross-functionally with marketing, enablement, and technical teams
• Experience working with a Customer Relationship Management tool, Salesforce is highly preferred
• Proficiency with Microsoft Office & Google Suite programs
• Strategic and entrepreneurial mindset with a passion for mentorship and continuous improvement
• Willingness and ability to travel up to 50%

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.