Senior Account Manager

Who We Are

iPullRank is a eleven-year-old digital marketing remote agency based in New York City, founded by industry trailblazer Michael King. We’re not here to follow trends—we set them. Our team blends technical expertise with creativity to deliver SEO, Content, and Generative AI services that drive results. We work with some of the biggest names across eCommerce, Financial Services, and Media brands, as well as ambitious mid-sized businesses, crafting strategies that don’t just compete but dominate.

Our Values: PROUD

At iPullRank, we live by our values:

• Proactive: We don’t wait for problems—we solve them.
• Reliable: When we commit, we deliver.
• Outstanding: We aim for extraordinary, every time.
• Urgent: We prioritize purposeful action to drive results
• Disciplined: Our consistency and accountability lead to excellence.

These principles shape every decision, every campaign, and every success story.

What We Do

We specialize in SEO, Content, and Generative AI strategy and implementation, helping brands win today while building future-proof strategies for tomorrow. Whether it’s cracking complex algorithms, crafting authentic, helpful content, or engineering AI solutions, we’re the partner brands trust to stay ahead.

Why Join Us?

At iPullRank, we’re more than an agency—we’re a team of thinkers, builders, and creators who believe the best ideas come from everywhere. We foster a culture where you’re encouraged to grow, take ownership, and make a real impact. We’re small enough to be nimble but big enough to work with global heavyweights like Rocket Mortgage, American Express, Nordstrom, Warner Music Group, Target, and Adidas.

We care about our people and back it up with competitive salaries, benefits, and opportunities to evolve into the marketer, content creator, SEO, or leader that you want to be. When you work with us, you’re not just filling a role—you’re shaping your career and redefining what’s possible in marketing.

If you’re ready to take on meaningful work with a team that challenges and inspires, we’d love to hear from you.

iPullRank is seeking a Senior Account Manager to own the success, growth, and execution of complex client engagements. This role sits at the intersection of account management, project management, and consultative sales.

As a Senior Account Manager, you are not only the primary client contact — you are the operational lead for the account. You are responsible for translating client goals into executable plans, coordinating cross-functional teams, and ensuring work is scoped, scheduled, tracked, and delivered on time and to standard. You are accountable for orchestrating the work of strategists, SEOs, content teams, and partners assigned to your clients.

Success in this role is measured by client retention, account growth, delivery reliability, and internal execution clarity.

The base salary range for this role is $83,000–$90,000, plus performance-based bonuses.

What You’ll Do

Client & Account Ownership

• Serve as the primary owner of assigned client accounts, acting as the single point of accountability for client success, delivery, and satisfaction.
• Build trusted, long-term client relationships through proactive communication, structured problem-solving, and strong expectation-setting.
• Manage client communications, including status updates, risk management, issue resolution, and scope alignment.
• Identify and pursue opportunities to expand accounts through additional services, initiatives, or renewals.
• Ensure client retention by consistently delivering against commitments and addressing issues before they escalate.

Project & Delivery Management 

• Own the planning, coordination, and execution of all client work, from kickoff through ongoing delivery.
• Lead client onboarding and translate Statements of Work into confirmed project plans, timelines, and resourcing needs.
• Build and maintain long-range delivery plans (often spanning 6–12 months) that sequence work realistically across teams.
• Assign, track, and manage all client work in ClickUp, ensuring tasks are clearly defined, owned, prioritized, and kept up to date.
• Actively monitor progress, dependencies, and risks, intervening early to keep work on track.
• Hold internal team members accountable to timelines and deliverables, even without direct reporting authority.
• Ensure work is delivered on time, within scope, and aligned to client priorities.

Quality, Process, and Internal Leadership

• Review client deliverables for completeness, alignment, and readiness before client delivery.
• Maintain continuous awareness of account health, workload balance, and delivery capacity.
• Adhere to established workflows for onboarding, planning, contract execution, reporting, and offboarding — and provide feedback to improve them.
• Serve as a stabilizing force for the account, ensuring “the trains run on time” across multiple workstreams.

Growth & Sales Support

• Develop proposals and scopes by coordinating internal inputs, estimates, and approvals that lead to renewals, expansions and new proposals.
• Contribute to inbound sales efforts and represent iPullRank in client-facing growth conversations.
• Represent the company at industry events, conferences, and networking opportunities as needed.
  

Requirements

• 5+ years of experience in Account Management, Project Management, Client Services, or a closely related role within an agency or professional services environment.
• Proven ability to manage multiple complex client accounts simultaneously, balancing relationships and execution.
• Demonstrated strength in project planning, sequencing, and coordination, not just task tracking.
• Experience leading cross-functional teams without direct authority, using clarity, organization, and follow-through.
• Strong working knowledge of project management tools.
• Excellent organizational skills with the ability to manage long timelines, dependencies, and shifting priorities.
• Proficiency in Excel or Google Sheets (pivot tables, lookups, basic analysis).
• Experience working with CRMs such as HubSpot or Salesforce.
• Solid understanding of digital marketing disciplines, including SEO, content marketing, paid media, CRO, and social.
• Confident communicator with strong written, verbal, and presentation skills.
• Ability to operate independently, make sound decisions, and escalate appropriately.
• Willingness to travel to client sites or events as needed.
  
  

Benefits

• Competitive salaries commensurate with experience
• 100% Medical, Dental, and Vision insurance
• 3 weeks of vacation
• Paid sick days and holidays