Senior Account Manager

The Account Managers work as part of the Account Management team, responsible for a number of key customer accounts with the objective to create and retain a long term, valuable partnership. Growing the revenue within each account by identifying opportunities to up-sell and cross-sell clients, assisting with prospecting, and ensuring clients receive superior customer service.

Typical duties 

• Leading key client relationships, acting as a trusted advisor and driving long-term partnerships that align with business objectives whilst ensuring clients achieve maximum value
• Working strategically with clients to proactively identify new revenue opportunities within accounts and works cross-functionally to deliver tailored solutions
• Managing complex accounts, often requiring tailored strategies to address unique challenges or opportunities
• Ensuring client retention is maximised as well as upselling and cross selling the Eagle Eye product portfolio
• Collaborating with internal teams (Operations, Product Management) to align client needs with Eagle Eye’s capabilities and roadmap
• Managing own forecast and CRM records
• Working with Product Management to identify new Product features
• Travelling to client premises

Requirements

You have

• Significant experience in an Account Management role with the ability to manage complex client portfolios
• Advanced relationship-building skills
• Experience within the SaaS technology sector
• Experience in the loyalty sector
• Experience working with enterprise retail clients
• Experience of telephone & face to face meeting management with clients
• Proven track record of working to & hitting revenue targets
• Experience in documentation & knowledge sharing
• Excellent knowledge of using Excel & PowerPoint to analyse business results, generate reports & build presentations

You are

• Able to quickly establish & maintain effective working relationships with managers, employees & clients
• Able to maintain own workflow and meet deadlines
• Able to work in a highly competitive & fast paced sales environment
• Able to learn additional sales skills through training & on-the-job experiences
• Able to think strategically
• Able to multi-task
• A relationship builder, excelling at working with others
• A self-starter
• Ambitious and driven
• Charismatic

Benefits

• A competitive base salary
• Commission scheme
• Flexibility to work from home or various office locations and flexible hours or job shares considered
• Generous annual leave package including:
• 25 days paid annual leave
• 5 days paid sick leave which if unused gets added to your annual leave the next year
• Enhanced maternity / paternity leave and assistance in returning to work
• Contributory pension
• Support in continuous learning and self-development
• Simplyhealth scheme including:
• Health care cash back
• 24 hour access to virtual doctors appointments
• 24 hour employee assistance programme
• Access to the paid Headspace app subscription
• Mental Health First Aiders to support employee’s mental wellbeing
• Employee Resource Groups focussed on underrepresented groups in Eagle Eye, including Purple Women
• Charity Committee committed to organising events throughout the year to raise money for those less privileged
• Cycle to work salary sacrifice scheme (via CycleScheme)
• Electric vehicle salary sacrifice scheme (via Octopus)
• A friendly, fun, growing team of people who work hard but love to play hard too, with location specific Christmas parties and annual whole company get together hosted in the UK