Reset your expectations of a health and wellness agency. From our inception, Fingerpaint has been driven by an unstoppable collective spirit of possibility. It’s that curiosity that’s at the heart of everything we do. From our legendary people-first culture to the hundreds of Fingerpainters who define us, we’ve reimagined what it means to be a healthcare and wellness advertising agency. Here, creativity happens naturally—we attract top talent and give them a space to grow and collaborate.
Fingerpaint Group’s medical communications solutions, Fingerpaint Medical, help pharmaceutical and biotech companies communicate complex scientific data effectively, enabling healthcare providers to make informed decisions that advance patient care. Our targeted educational programs and strategic communications support product adoption and drive commercial success in competitive therapeutic areas.
The Sr. Account Executive (SAE) is a key contributor within the Client Services team, responsible for ensuring the successful, day-to-day management of client accounts and projects. This role requires independent ownership of project execution and a growing ability to contribute informed insights to strategic communication plans. The SAE is also key to fostering client relationships while driving efficient, profitable delivery of work.
Duties and Responsibilities:
Client & Account Management
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Client & Faculty Relations: Build and maintain strong professional relationships with clients and medical experts (faculty), adapting communication styles to diverse personalities and effectively defending agency positions.
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Project Lifecycle Management: Lead project planning, track deliverables, and manage timelines to ensure high-quality execution from inception to completion.
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Strategic Communication: Act as the primary point of contact for stakeholders, providing proactive updates on project status, managing expectations, and navigating potential risks.
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Medical Communications Expertise: Demonstrate a foundational understanding of disease states, products, and industry best practices to support client strategy and project execution.
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Operational Excellence: Maintain rigorous standards for documentation, including the prompt and accurate delivery of client contact reports, meeting summaries, and project tracking logs.
Project & Financial Management
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End-to-End Project Ownership: Initiate and drive the full project lifecycle—from developing scopes, deliverables, and timelines to orchestrating day-to-day execution and ensuring high-quality delivery.
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Financial Stewardship: Develop project estimates and manage daily finances, including budget tracking, scope change monitoring, weekly burn reports, and monthly forecasting/billing.
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Operational Management: Oversee project infrastructure, including job setup in Workamajig, maintenance of project files, and management of the Veeva submission process for internal and external stakeholders.
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Resource & Risk Mitigation: Proactively identify project risks and monitor staff resourcing; collaborate with Operations and Account leads to ensure adequate coverage and project momentum.
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Leadership & Mentorship: Act as a mentor to junior team members, prioritizing their daily tasks and supporting the onboarding and training of new staff.
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Quality Control: Maintain high standards of organization and detail-orientation, ensuring all projects adhere to internal quality processes and estimate constraints.
Communication & Internal Collaboration
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Cross-Functional Orchestration: Serve as the central communication hub for all assigned projects, coordinating seamlessly between Account, Scientific, and Operations teams to ensure unified execution.
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Strategic Communication & Facilitation: Lead internal and external meetings, navigating complex technical or strategic conversations with ease and distilling discussions into actionable next steps for all stakeholders.
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Resource Advocacy & Risk Management: Continuously evaluate project workloads and timelines to proactively identify resourcing gaps, collaborating with leadership to secure necessary coverage and mitigate risks.
Regulatory & Compliance
- Ensure all project deliverables meet high-quality standards by conducting thorough content reviews prior to client submission.
- Expert in Medical, Legal, and Regulatory (Veeva) submission processes and client-specific compliance requirements within publication management portals and other systems and ensuring that all projects are conducted in compliance with same.
Qualification Requirements
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Education: Bachelor’s degree, preferably in health sciences, marketing, or communications.
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Experience: 4-6 years of work experience in a healthcare, marketing, or communications agency.
- Skills:
- Strong communication, relationship-building, and strategic thinking skills. Excellent organizational skills, attention to detail, and follow-through.
- Competency in presentation skills.
- Strong experience with project management software (e.g., Workamajig (preferred), Airtable, Jira) is a critical requirement.
- Proficient in Microsoft Word, intermediate-level Excel and PowerPoint.
- Experience with publication management software is a plus.
- Ability to travel at least 1-3 time per year to meet with clients.
