Senior Account Director (Financial Services)

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success. We are seeking an experienced Senior Account Director to join our growing Financial Services Business Unit. In this role, you will build strong relationships with Bounteous clients, deepen confidence in our products and services, and drive greater client satisfaction.     The ideal candidate embodies our culture and consistently supports account growth, expanded opportunities, and long-term client retention, with a core focus on the Financial Services sector including investment banking, wealth and asset management, capital markets, retail banking, and trading systems.  Information Security Responsibilities

Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols

Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets

Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)

Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

Protect and grow client accounts, serving as the primary liaison between Bounteous and the client 

Develop and execute a strategic account management plan that builds multi-threaded relationships, mitigates risks, identifies opportunities, and elevates Bounteous’ strategic role within the client’s business 

Build a deep understanding of client objectives, brand, and success metrics 

Develop and maintain strong, long-term relationships with key client stakeholders 

Serve as a trusted advisor who understands and advocates for the full range of client needs and priorities 

Lead new Statement of Work (SOW) kickoffs and client onboarding, coordinating across internal stakeholders including Finance, Legal, Design, and Development 

Oversee contract execution and ensure timely, accurate billing and collections 

Drive and implement strategic digital initiatives aligned with client goals 

Benchmark industry best practices to influence service quality and profitability 

Guide internal teams toward delivering innovative, results-driven solutions 

Manage program scope, timelines, and budgets to ensure successful delivery 

Participate in key planning milestones and provide leadership from project initiation through completion 

Develop and maintain client scorecards and dashboards highlighting key results and trends 

Provide clients with actionable insights through reporting, analytics, and strategic consultation 

Support business development efforts, including pitching, closing, and contract negotiation 

Consistently identify opportunities to grow and expand client relationships 

Preferred Qualifications

7+ years of client service, digital media, digital/analytics sales, or account management experience at a digital-first agency/consultancy   

5+ years of relevant experience in the U.S. financial sector with an emphasis on driving results and solving experience and engineering challenges at banking, wealth management, insurance, and fintech organizations, either client-side or as a trusted advisor  

Highly adaptable and comfortable in fast-paced, ambiguous environments, with a proven ability to navigate shifting priorities in pursuit of bold growth objectives 

A strong executive presence with excellent communication, storytelling, and negotiation skills; capable of engaging and influencing stakeholders at all levels 

Experience operating within matrixed organizations and global delivery models 

BA/BS degree or equivalent consulting agency experience preferred