Senior Account Director, AI

AI overview

Drive client relationships and deliver impactful solutions in AI, while mentoring junior team members and ensuring projects are on time and budget.

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

About the Role

As the Account Director for our tech-portfolio, you’ll own the day-to-day client experience for specific brands, nurturing relationships and developing a deep understanding of the client's business. You will act as the client's primary partner and voice within Monks, ensuring we deliver value at every turn. We are looking for someone who is passionate about new technologies and seeking new opportunities to create impactful work.

Responsibilities

  • Ensure all Monks work is delivered effectively, managing project aspects on time and on cost.
  • Take an active role in resolving complex client concerns and managing escalations professionally.
  • Identify opportunities proactively and bring Monks solutions to clients to unlock additional growth.
  • Manage specific portions of client revenue by identifying, developing, and converting commercial opportunities.
  • Collaborate closely with internal teams to ensure alignment and translate the client voice and priorities into briefs and scopes of work.
  • Own required reporting to track client profitability and project delivery, providing strategic insights and recommendations to clients.
  • Lead and refine client onboarding processes, ensuring clients maximize service value.
  • Drive the collection and application of market and client insights to improve services and inform strategic decisions.
  • Mentor and guide more junior team members, potentially taking responsibility for the performance of a small sub-team.

About You

The essentials:

  • Client Relationship Ownership: Expertise in client management, with the ability to own the day-to-day client experience for specific brands (usually 1–2).
  • Tech Savvy & Process Improvement Driven: A keen enthusiast for technology, especially AI, who stays current with all related developments. Actively uses and continuously seeks to implement new tools and techniques to enhance work processes and efficiency.
  • Communication & Negotiation: Comfortable navigating difficult but collaborative conversations both internally and externally with clients.
  • Commercial Acumen: Ability to proactively identify opportunities, maintain healthy commercials, and own the reporting needed to track client profitability.
  • Monks Product & Service Expertise: Expert-level knowledge of the breadth and depth of Monks products and services.
  • Project Delivery: Proven ability to ensure projects are delivered on time and on cost.

Not a must, but a plus:

  • Experience managing the performance of a small sub-team.
  • Deep understanding of specific client ambitions for growth within the relevant industry.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

 

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About Monks 

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

 

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

 

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us. 

S4Capital focuses on building a digital advertising and marketing services business that disrupts traditional models by integrating content, data, and technology to deliver seamless, always-on solutions for a diverse range of clients, including global ...

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