Omnisend

Senio Technical Solutions & Integrations Specialist

Bulgaria

Full-Time

Remote

€2.100 per month

TLDR

Solve complex technical problems across Omnisend’s e-commerce platform by investigating integration issues and enhancing customer experiences through data-driven solutions.

What you’ll do @ Omnisend:

Investigate and resolve technical solution tickets from Customer Support/Customer Success/Sales and other customer-facing teams on a daily basis, taking full ownership from diagnosis to resolution.

Debug complex issues involving APIs, webhooks, data flows, and system-to-system communication.

Provide clear, technically accurate explanations to customers and internal teams when required.

Identify recurring issues and propose improvements, fixes, or process changes.

Collaborate with Product and Engineering teams through reporting bugs and follow up to resolution.

Support and maintain third-party integrations as part of the broader technical solution landscape.

Contribute to internal documentation and Knowledge Base articles and stay up to date with product teams and their releases.

Be a team player with a collaborative mindset to drive team-level and company-level KRs to delivery

What we expect you’ll bring:

Strong experience solving complex technical issues in a SaaS or platform environment.

Solid understanding of REST APIs, webhooks, and asynchronous communication.

Understanding of JavaScript, HTML/CSS, and experience with browser Developer Tools.

Ability to reason about application architecture, integrations, and failure modes.

Confidence working with API and platform documentation to make technical decisions.

Ownership mindset: you don’t just solve tickets, you improve the system behind them.

Work schedule:

We are currently looking for a colleague who can work 8AM - 5PM EET (Flexibility to adjust the start or end time by 1 hour). You will work 9-hour shifts, with a 1-hour break.

What we offer in return:

Gross salary starting point from 2100 EUR/month based on experience;

Quarterly salary reviews.

Unlimited learning budget for self-improvement after 3 months.

Private health insurance.

Unlimited access to psychotherapy.

Workstation budget (420 EUR).

Work anniversary gifts (like home cleaning services).

Attractive workations and team-led team-building events.

Working methods and best practices inspired by Silicon Valley’s top tech companies.

Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.

Omnisend is a customer-centric product-focused company where you will be instrumental in creating a global product — Email and SMS marketing platform to drive rapid e-commerce stores growth and accelerate online businesses expansion, a platform with a well-established position in the US.

Seamless integration with all major Ecommerce platforms, ready-made automation and email templates, flexible segmentation, and award-winning 24/7 customer support — Omnisend makes it simple for businesses of all sizes to sell more without breaking the bank. "Great marketing needs to be expensive" is proven to be wrong every day by 150,000+ Omnisend customers who are successfully growing their businesses through Email and SMS marketing. Every $1 spent on Omnisend platform makes 68$ on average for our customers.

Benefits

Health Insurance

Private health insurance.

Home Office Stipend

Workstation budget (420 EUR).

Learning Budget

Unlimited learning budget for self-improvement after 3 months.

Other Benefit

Attractive workations and team-led team-building events.

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Omnisend

Omnisend builds an ecommerce-focused email and SMS marketing automation platform that empowers over 150,000 brands to grow their revenue effortlessly. With seamless integrations and intuitive tools, it streamlines complex marketing processes, making it easier for ecommerce teams to connect with their customers and enhance their online presence.

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