Title: Self-Sufficiency Coordinator
Classification: Non-Exempt
Reports to: Director, Empowerment Services
Job Summary:
Works with individuals participating in the Empowerment Services department with full scope of programming. Coaches, mentors, facilitates and case manages to assist individuals set employment-related goals and address barriers to employment within the scope of the agency's policies, procedures, and budget. Learns of available resources and employment opportunities. Helps clients establish an Individual Employment Plan (IEP) and follows up to ensure implementation.
Job Responsibilities:
- Facilitates intake and assessment phases of the employment-centered case management process
- Facilitates the individual's involvement and participation in the creation and implementation of an Individual Employment Plan (IEP), ensuring that individuals understand the complete case management process
- Assists the individual to identify and overcome barriers to employment
- Makes and facilitates referrals for individuals to internal and external resources as needed to implement their IEPs
- Establishes a positive and productive working relationship with individuals from various backgrounds
- Confirm schedule and classroom reservations for training cohorts
- Track SSMD funding, process client assistance requests, and weekly stipend PA's
- Collaborate with management to develop and implement outreach programs, including marketing strategies and maintaining marketing material to promote programs and activities that are consistent with enrollment goals
- Collaborates with management to set goalsl and develop strategies to meet CSBG and other funders' enrollment goals and objectives
- Assesses enrollment and retention trends and results
- Creates and maintains case files (in accordance with protocol) on each customer/participant
- Prepares and submits weekly, monthly, and quarterly reports that track the progress of the participants
- Prepares Financial Assistance Requests as required for the delivery of financial assistance to reduce or eliminate barriers to employment
- Inputs individual activity/daga into the OCEAN system and other organization systems as requested
- Supports constituents by assisting with resume creation, mock interviews, and other coaching sessions and activities
- Identifies employer or participant concerns and resolves potential problems without intruding on the employer/supervisor relationship
- Travels to conduct training and/or site duties to maintain client's job
- Collects and maintains documents, including pay stubs, to support employment verification
- Completes and submits all required CSBG and other funding source reporting forms, including hours worked, in a timely manner
- Represents Agency in a courteous and professional manner at all times
- Other duties as assigned
Working Conditions and Physical Requirements:
Standard office environment. Requires ability to operate telephone and personal computer for extended periods of time. Able to lift, push or pull up to 15 pounds. Occasional travel sometimes overnight.
Competencies and Knowledge, Skills and Abilities:
- Integrity and Trust
- Decision Quality
- Problem Solving
- Process Management
- Action Oriented
- Customer Services
- Innovation
- Interpersonal Savvy
- Verbal, Written Communication Skills
- Technical Skills (e.g. PC applications)
Education and Qualifications:
- Associate Degree in Social Work or related field or equivalent knowledge/experience
- Four years' experience in a position with responsibility for providing and or coordinating supportive services to help individuals reach their goals
- Client support practices
- Knowledge of related services for individual support
- Knowledge of Job Skills and local hiring markets
- Knowledge of developing teaching aids
- Knowledge of client services, coaching and training practices
- Knowledge of practices in serving and working with hard-to-place individuals
Equal Opportunity Statement:
IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.
