Seeds Customer Service Specialist

Role purpose:

Performs professional, efficient and timely customer service activities of BA Black Sea Supply Chain department department and performs tasks in the process from receiving and fulfilling orders to receiving payment for supplies, ensuring first-class delivery service to distributors. Provides cross-functional support to sales, marketing and supply units on a daily basis.

Role responsibilities:

• Works together and supports the activities of the Seed Technical Sales Representatives as well as the tiers from Supply Chain department.
• Contributes to improving the quality of customer service.
• Performs effective communication related to sales, deliveries, warehouses, possible questions, complaints.
• Provides support to the Sales Managers and Key Account Managers, Marketing Managers (providing up-to-date information, inquiries, analyses, assistance in collecting balance sheets from distributors and their payment guarantees, etc.).
• Makes daily contacts with the distributors, ensuring a stable and reliable relationship with them, taking care of the good name of the company, to improve the quality of customer service.
• Collects up-to-date customer data necessary to carry out the activity (including licenses and references).
• Receives, processes, invoices and monitors all customer requests SAP, maintaining a high level of data accuracy as well as ensuring a signed contract is secured for each customer.
• Maintains daily contacts with the warehouses, ensuring the best possible customer service (shipping of batches of goods, information about the expected time of receipt of the goods, etc.) and inventory accuracy.
• Prepares and delivers commercial documents (invoices, quality certificates) to customers after receiving confirmation of delivery from the warehouse or alternative storage location.
• Compares merchandise data entered in SAP with inventory reports.
• Assists in the physical inspection of the available goods in the warehouses together with representatives of the financial department.
• Participates in multidisciplinary projects (including introduction of data administration systems, as well as new ways of working).

Knowledge, experience and capabilities:

• University degree
• Administrative experience – customer service, working with systems, analysis, inquiries
• PC literate, good MS outlook, excel, word skills, working with ERP will be an advantage
• Very good level of English language
• Ability and ethics to work in multi-national and multi-task environment
• Result and deadline oriented, self-driven motivation
• Strong customer orientation and team spirit
• Attention to the details