Security Technician (IT)

If you love chasing down vulnerabilities, locking things tight, and keeping the "bad guys" out (while laughing about the chaos they cause), this might be your next move.

We’re looking for a Security Technician to join our growing Security Team. You’ll work across a range of clients — helping detect, defend, and deliver smarter, safer systems. It’s hands-on, fast-moving, and packed with opportunities to grow your cybersecurity career. 🚀

At First Focus, we’re quietly chuffed to be Australia’s most awarded Managed Service Provider — eight years running. We’re proud, but not precious about it. Awards come from great people, not trophies, so we invest heavily in training, tools, and technology to help our teams thrive.

You’ll work with people who genuinely care about doing good work, sharing knowledge, and keeping IT simple.

• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month* and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course)
• We know that great Security Technician professionals value different things to field support (for example) - daily variety, great customer relationships, exposure to cool AI tools and automations as well as new challenges
• We find and retain the best. Best Service Desk, Security Technician, best Managers, best Project Engineers, best team!

What You’ll Be Doing

🔹 Hunt threats, fix vulnerabilities, and make security breaches deeply inconvenient for attackers.
🔹 Deliver security assessments and proactive improvements across client environments.
🔹 Take on escalations from our Support Team — calmly, methodically, with a touch of curiosity.
🔹 Jump in when incidents happen: gather evidence, analyse causes, and help stop repeats.
🔹 Tune and support platforms like ThreatLocker, SentinelOne, Huntress, Avanan, and Cisco Umbrella.
🔹 Spot what’s not working and suggest ways to make it simpler, faster, or safer.

Requirements

🔹 Experience with security frameworks like Essential 8, NIST CSF

🔹 Familiarity with Microsoft 365 Security Suite (Defender, Purview, Entra ID Protection).

🔹 Knowledge of Azure Security (Sentinel, Defender for Cloud, PIM/PAM).

🔹 Interpersonal, presentation, and writing skills so sharp you can explain risk to anyone—no jargon, no panic

🔹 A pragmatic approach to risk—you don’t just identify problems, you help fix them

🔹 Strong analytical and troubleshooting skills.

🔹 Collaborative, curious, and calm under pressure.

🔹 A professional approach with a genuine interest in helping people stay secure.

🔹 MSP or MSSP experience? That’s pure gold. If you’ve got it, flaunt it

🔹 A mindset that aligns with our values — curiosity, clear communication, ownership, teamwork, simplicity, customer care, and constant growth. 🌱

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

💰 Up to $100k package + benefits for the right mix of skills and values

🕰️ Flexible working arrangements to support real work-life balance

📚 10 paid study days a year, exam fees covered, and pay rises for certs

🚀 FastTrack mentoring program for personal and professional growth

🌏 MAD (Making A Difference) Council—equality, charity, and sustainability

⚡ Tesla company car option (yes, really—conditions apply)

🎉 Regular social events and a team culture built on trust, curiosity, and support

🧘 Free access to Uprise—1:1 coaching with qualified psychologists or counsellors

🧠 Neurodiverse? We’ve Got You.
We welcome neurodiverse candidates and encourage disclosure so we can tailor the experience to showcase your strengths.
Ask for our Neurodiversity Statement — we’d love to support you.