Job Purpose

The Security Supervisor will be responsible for overseeing the safety and security operations within AMCE. The role will ensure the safety of patients, staff, and visitors by supervising security personnel, managing security systems, and enforcing protocols. The Security Supervisor will be a key leader in developing and maintaining a secure environment, providing a quick response to incidents, and ensuring the enforcement of all security policies.

Core Responsibilities

Security Management:

Lead and manage the security team, including scheduling shifts, providing training, and conducting performance evaluations. Ensure the team is well-equipped and prepared for their duties.
Monitor and maintain security systems, including CCTV cameras, alarms, and access control systems. Ensure that systems are functioning optimally to ensure a safe environment.
Respond to and investigate security incidents, including theft, violence, or breaches of hospital policies. Record and report incidents and follow up on investigations as needed.
Conduct regular security patrols around the hospital premises, including entrances, exits, and restricted areas, ensuring that all safety protocols are followed.
Oversee the hospital’s access control procedures, ensuring that only authorized individuals have access to restricted areas. Monitor visitor logs and staff identification to prevent unauthorized entry.

Emergency Response and Safety Protocols:

Ensure the security team is prepared for emergencies, including natural disasters, medical emergencies, or security breaches. Coordinate with emergency response teams and hospital staff for quick action.
Organize and participate in regular emergency drills, such as fire drills, evacuation plans, or active shooter response, ensuring all security personnel are trained and well-prepared.
Work closely with hospital medical teams to manage security in sensitive areas, such as emergency rooms or intensive care units, ensuring patient privacy and safety.
Take charge in crisis situations, ensuring security protocols are followed while coordinating with law enforcement, medical teams, and hospital management as required.
Document and report all security-related incidents in detail, ensuring proper follow-up actions are taken, and that reports comply with hospital policies and local regulations.

Staff and Visitor Safety:

Train security staff in conflict resolution techniques and ensure they are equipped to handle confrontations calmly and professionally, de-escalating situations before they escalate into violence.
Ensure that all visitors to the hospital are properly checked in and follow hospital protocols for visitation, including verifying IDs and ensuring no prohibited items enter the premises.
Ensure the safety of patients and their families by monitoring high-traffic areas, securing hospital entrances, and assisting in safeguarding against potential threats such as theft or harassment.
Promote security awareness among hospital staff and visitors, educating them on best practices for maintaining safety and reporting suspicious activity.

Security Policy Enforcement:

Assist in the creation and enforcement of hospital security policies, including rules for staff, visitors, and contractors regarding hospital security protocols.
Ensure that security practices comply with healthcare regulations, local laws, and industry standards. This includes maintaining privacy and confidentiality, especially in sensitive hospital areas.
Perform regular security audits, identifying areas for improvement and suggesting enhancements to the hospital’s security infrastructure.
Identify potential vulnerabilities and recommend preventive security measures to hospital management, improving the overall safety of the facility.

Collaboration and Reporting

Maintain strong relationships with local law enforcement, ensuring quick response times in case of incidents and ensuring effective collaboration during investigations.
Regularly report to hospital administration regarding security activities, incidents, and suggested improvements in security measures.
Work closely with other hospital departments (e.g., facilities management, housekeeping) to address safety concerns and improve hospital security operations.

Educational Requirements

Bachelor’s degree in Criminal justice, Security Management, or a related field is preferred.
MSc. in a relevant discipline will be an added advantage.

Professional Requirements

Certifications in security management (e.g., Certified Protection Professional (CPP)) or law enforcement preferred.

Experience Requirements

A minimum of 5 years of experience in security management, with at least 2 years in a supervisory role.
Experience in healthcare or large institutional security management is preferred.
Experience with security technology systems, including CCTV, access control, and alarm systems.
Proven track record of managing security personnel and leading teams through complex security issues or emergencies.

Knowledge Requirements

Knowledge of security principles, procedures, and best practices.
Familiarity with security equipment (CCTV, alarms, access control systems).
Understanding of relevant laws and regulations.

Skill Requirements

Strong leadership and supervisory skills.
Excellent communication and interpersonal skills.
Ability to handle stressful situations and make sound decisions under pressure.
Proficiency in report writing and documentation.

Personal Abilities

High level of integrity and ethical conduct.
Strong sense of responsibility and accountability.
Ability to remain calm and composed in emergencies.
Attention to detail and observation skills.
Physical fitness and alertness.

African Medical Centre of Excellence, Abuja (AMCE Abuja) aims to be an Employer of Choice, providing equal opportunity for everyone regardless of their background, gender, race and other protected characteristics.