We help the world Be Everyday Ready™
Today’s threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools — all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.
About the Job:
A managed service Security engineer plays a key role in the daily operations of the system, ensuring it’s running efficiently and that requests via ticketing systems are completed with SLAs. The candidate requires hands-on experience with SailPoint ISC and managing its “business as usual” type tasks and enhancing the solution in production to exploit tool features. The role frequently involves investigating and resolving technical problems, so demonstrated troubleshooting skills are required, along with effective organization skills, the ability to multi-task, and efficient time management skills.
Responsibilities:
Help gather business and technical requirements from the customer/application owners
Provide input to functional and technical design where required
Ensure that the technical solution meets the customer requirements and performs as per the design
Create customer delivery documentation such as implementation and configuration documents, test plans and run books
Work closely with the project manager and engagement manager to deliver tasks on time and with high quality Identify new and existing customer opportunities
Help create strong customer relationships with technical stakeholders
Share best practices with team members to contribute to enhancing the IAM centre of excellence
Provide technical support and troubleshoot issues in production Support closure of IAM-related support tickets in alignment with agreed metrics.
Manage vendor technical support, contract maintenance, product enhancements request, and corrective actions
Quality assurance checks for enhancements and updates
Install critical fixes upon analysis of IAM Solution patches versus installed versions
After-hours and weekend work as necessary in support of a global organization.
Requirements:
2+ years of hands-on experience in SailPoint Identity Security Cloud (ISC) doing:
Installation and configuring
Developing lifecycle workflows
Onboarding applications with automated provisioning
Configuring reports and dashboards
Troubleshooting P1/P2 issues
Experience with Java or BeanShell and PowerShell required
Experience with databases (such as Oracle, MSSQL, MySQL)
Experience installing complex applications on UNIX/Linux platforms
Experience in building custom API integrations
Proficient in Custom objects and rule configurations.
Experience with SailPoint Upgrades and Patch installation.
Strong communications skills (written and verbal)
Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
