Second Line Agent - Ticketing - LCC

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.

About the role

The LCC team is primarily responsible for manually assigning ancillaries through airline websites, airline portals, and occasionally through the GDS. When necessary, back-office agents may also need to communicate with airlines and service providers to complete backend transactions.
The role may further involve handling refund transactions using internal tools.

GDS knowledge is an added advantage, and candidates may work across multiple back-office functions, depending on their skills and expertise.

Requirements

• Undergraduate - Diploma / HSC pass (10+2)

• Any Fresher/Non travel background experience
• Excellent written and verbal communication skills in English.
• Willing to work in rotational shifts 24/7 (Night Shifts Included)
• Any previous work experience in Travel field is considered a benefit
• Having GDS knowledge will considered as an additional benefit
• Analytical and data-driven thinking.
• Ability to manage change and work under pressure.
• Self-driven, proactive, and results-oriented.
• Good attention to detail.
• Well organized, persistent with multitasking skills and good time management

Benefits

What’s in it for You?

• Employee Assistance Program (EAP): Confidential, free support for personal or work-related challenges—covering counseling, or financial guidance, and more to help maintain well-being and performance.
• Term Life Insurance: Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer.
• Mediclaim (Health Insurance): Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters.
• Meal Coupons: A tasty perk to fuel your workday delicious meals or snacks on us!
• Performance-Based Incentives: Earn more when you deliver more. Your hard work pays off literally.
• Learning & Development (L&D) Sessions: Continued growth through curated upskilling sessions boosting your skills and career progression.