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SuperStaff

Seasonal Parts Specialist

Medellín , Colombia
contractor

AI overview

Serve as the primary point of contact for customer inquiries about parts orders, ensuring timely and accurate order processing while maintaining high service levels.

Join the SuperStaff team as a Parts Experience Specialist! In this key role, you'll be the go-to expert for both external and internal customer inquiries about parts orders, helping to resolve any issues that arise. If you're a natural problem-solver with a passion for delivering top-notch service, this could be the perfect fit for you!

Responsabilities

  • Logs into the phone for scheduled hours; logging in/out properly using the correct release codes.
  • Ensures that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
  • Conscientiously makes efforts to maintain the service level goal by closely watching service level, answering and expediting calls during heavy call flow, not making outgoing calls during heavy incoming calls, and checks voice mail at appropriate times.
  • In a timely, accurate manner, enters customer part orders, including factory directs.
  • Contacts vendors to obtain product/part numbers or technical information and properly relays information to customers and technicians.
  • Follows up with vendors on customer back orders to ensure a timely delivery of parts to the customer.  Capable of properly entering return authorization invoices for parts, including proper instructions for ARS labels.
  • In a timely manner, mails/faxes literature, diagrams, or copies of invoices or statements to customers upon request.
  • Demonstrates knowledge and proper use of “binwork” including: new accounts, changes to accounts, credit entry, credit card payment, new item numbers, and backorder/cancellation status. 5%
  • Maintains a composed, confident, and professional manner in all situations.
  • Accurately documents discussions with customers in the CRM in a timely manner; effectively utilizing notes in providing quality customer service.
  • Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.



Benefits

What We Offer:

  • Opportunities for professional growth and development.
  • Seasonal bonus paid after completion of the contract
  • A collaborative and supportive international team environment.
  • Seasonal bonus paid after completion of the contract
  • Salary $3.500.000
  • Hybrid Work (Only Medellin Residents)
  • Monday to Friday: Weekends off


    * This position is a seasonal job offered under a fixed-term contract. Employment will conclude at the end of the contract period
 SuperStaff

SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States. Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.

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Salary
COL$3.500.000 per month
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