KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Clearwater positions open to candidates located in greater Tampa Bay area.

The SDR Team Manager is responsible for managing a team of 6+ Sales Development Reps and ensuring that their team meets and/or exceeds their monthly pass goals on a consistent basis. In addition, this position will be charged with creating new content for email. Prospecting and developing a schedule for when emails and calls should be made to prospective customers.

Responsibilities:

Conduct a team meeting daily to outline expectations and to establish production goals based on quarterly, monthly and weekly production goals, and discuss any product changes related to prospecting
Draft new material for emails to be sent to prospective customers used to garner interest in our products
Monitor and respond accordingly to the What’s Working emails
Maintain reporting with teams passes and other relevant details
Maintain and analyze sub-statistics in order to obtain pass goals for SDRs
Identify areas of improvement for the SDR team, and coach those employees in need when appropriate.
Be an expert on prospecting and other key elements that are necessary to be a top performer
Meet and/or exceed individual goals to contribute to the team’s success
Exemplify the values and mission of the Company
Handle day to day needs and requests for their SDR team
Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with sales prospecting tools
Experience with web browsers (Chrome, Internet Explorer, etc.)
Leadership skills required
Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle
Strong verbal and written communications
Excellent time management and organization skills

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

SDR Team Manager (Hybrid)

TLDR