SDR Team Lead

🌍 Global SaaS Company | $28M Series B Investment
💡 Personalized 1:1 Coaching
📍 Toronto, Hybrid (4 days in-office | 26 Wellington Street East, ON M5E 1S)
💲 Uncapped sales bonuses
💡  Lead & coach a high-performing inbound SDR team

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. 

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. 

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead

CloudTalk is strategically expanding its presence in Tier 1 markets and has assembled a high-impact Inbound SDR team in Toronto. As an SDR Team Lead, you will own the day-to-day performance of our inbound SDR team in Toronto — coaching reps, driving qualification standards, and working closely with Account Executives to ensure a seamless pipeline handoff.

This is a player-coach role: you will carry a reduced individual SQO quota alongside your management responsibilities, keeping you close to the process you are leading. As the Toronto team scales, this role offers a clear path toward a full Sales Management position.

What's in it for you:

🚀 Be part of one of Europe’s fastest-growing SaaS companies
🤖 Sell cutting-edge AI products in a high-growth market
🎯Join a top-tier Business Development Org, where the team is constantly well over 100% attainment
🌍 Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our Life at CloudTalk on Instagram
🎯 Have a front-row seat in our journey to $100M ARR

What you will work on:

• Lead, coach, and develop a team of up to 10 inbound SDRs in Toronto, driving individual and collective SQO attainment
• Carry a personal SQO quota while maintaining high qualification standards
• Run regular 1:1s, call reviews, and pipeline debriefs to identify coaching opportunities and performance gaps
• Partner closely with Account Executives to ensure smooth, high-quality handoffs and feedback loops on lead quality
• Own onboarding and ramp plans for new SDR hires joining the Toronto team
• Champion the MEDDPICC qualification framework and CloudTalk discovery playbooks across the team
• Track and report on key metrics (SQOs, conversion rates, activity KPIs) in HubSpot — keeping data clean and actionable
• Collaborate with Sales Enablement and RevOps on process improvements, tooling, and playbook iterations

What makes you a great fit:

• Experience: 3+ years in a B2B SaaS SDR or sales role, including at least 1 year managing or formally leading a team of quota-carrying reps
• Player-coach mindset: 
• Comfortable carrying your own quota while investing in the growth of those around you
• You understand what good qualification looks like and can coach others to replicate it consistently
• Data fluency: You use CRM data (HubSpot experience a plus) to diagnose performance, not just report it
• Communication: Clear, direct, and empathetic — both with your reps and with cross-functional stakeholders
• Resilience and accountability: You own the team's results and thrive in a fast-paced, high-accountability environment

Why you will love to be a CloudTalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
🤩 Home office budget
💻 MacBook for work 

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️Fitness Allowance
🏥 Private Healthcare

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

What to expect from our hiring process:

1. Initial Chat: Interview with our Talent Acquisition team
2. Role Deep Dive Interview with Gauthier, our SDR Manager
3. Case Study Presentation
4. Culture Bar Raiser Call: Assess cultural fit and potential
   🎯 Offer!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.