SDR Team Lead

🌍 Global SaaS Company | $28M Series B Investment
💡 Personalized 1:1 Coaching
📍 Toronto, Hybrid (4 days in-office | 26 Wellington Street East, ON M5E 1S)
💲 Uncapped sales bonuses
💡  Lead & coach a high-performing inbound SDR team

About CloudTalk

CloudTalk is THE global AI-powered business calling platform, trusted by 30,000+ professionals at companies like Nokia, Revolut, Glovo, and Uber.

We’re building the world’s most capable AI business calling software available in 160+ countries — helping businesses have more and better calls every day. Backed by $35.3M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ, we're investing in making AI native to every conversation.

We're a ~200-person team that values growth, innovation, teamwork, customer focus, and human connection. We move fast, build for the future, and care deeply about creating products — and a culture — that people genuinely love.

The Challenge Ahead

CloudTalk is strategically expanding its presence in Tier 1 markets and has assembled a high-impact Inbound SDR team in Toronto. As an SDR Team Lead, you will own the day-to-day performance of our inbound SDR team in Toronto — coaching reps, driving qualification standards, and working closely with Account Executives to ensure a seamless pipeline handoff.

This is a player-coach role: you will carry a reduced individual SQO quota alongside your management responsibilities, keeping you close to the process you are leading. As the Toronto team scales, this role offers a clear path toward a full Sales Management position.

What's in it for you:

🚀 Be part of one of Europe’s fastest-growing SaaS companies
🤖 Sell cutting-edge AI products in a high-growth market
🎯Join a top-tier Business Development Org, where the team is constantly well over 100% attainment
🌍 Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our Life at CloudTalk on Instagram
🎯 Have a front-row seat in our journey to $100M ARR

What you will work on:

• Lead, coach, and develop a team of 6-10 inbound SDRs in Toronto, driving individual and collective SQO attainment
• Carry a personal SQO quota while maintaining high qualification standards
• Run regular 1:1s, call reviews, and pipeline debriefs to identify coaching opportunities and performance gaps
• Partner closely with Account Executives to ensure smooth, high-quality handoffs and feedback loops on lead quality
• Own onboarding and ramp plans for new SDR hires joining the Toronto team
• Champion the MEDDPICC qualification framework and CloudTalk discovery playbooks across the team
• Track and report on key metrics (SQOs, conversion rates, activity KPIs) in HubSpot — keeping data clean and actionable
• Collaborate with Sales Enablement and RevOps on process improvements, tooling, and playbook iterations

What makes you a great fit:

• Experience: 3+ years in a B2B SaaS SDR or sales role, including at least 1 year managing or formally leading a team of quota-carrying reps
• Player-coach mindset: 
• Comfortable carrying your own quota while investing in the growth of those around you
• You understand what good qualification looks like and can coach others to replicate it consistently
• Data fluency: You use CRM data (HubSpot experience a plus) to diagnose performance, not just report it
• Communication: Clear, direct, and empathetic — both with your reps and with cross-functional stakeholders
• Resilience and accountability: You own the team's results and thrive in a fast-paced, high-accountability environment

Why you will love to be a CloudTalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
🤩 Home office budget
💻 MacBook for work 

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️Fitness Allowance
🏥 Private Healthcare

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

What to expect from our hiring process:

1. Initial Chat: Interview with our Talent Acquisition team
2. Role Deep Dive Interview with Gauthier, our SDR Manager
3. Case Study Presentation
4. Culture Bar Raiser Call: Assess cultural fit and potential
   🎯 Offer!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.