Scrum Master

The Agile Scrum Master role reports to the Agile Coach, in Global Tech PMO, supporting Consumer Platforms tech teams

As a Scrum Master at McDonald’s, you will be responsible for the daily operations of an agile squad, facilitating the work of the squad and scrum ceremonies, and ensuring the team is fully functional and productive. You will help the squad self-organize, focus on outcomes, and get work to a finished state. The Scrum Master is an Agile guide and helps the teams adopt what Scrum/Agile routines and champions high performing teams.  

Accountabilities & Responsibilities

• Ensure Scrum ceremonies (e.g., stand ups, sprint planning, sprint retrospectives, etc.) are completed properly, driving team to develop and deploy faster.
• Champion Agile CoE standards and processes within the team, being a front-line change agent.
• Support Agile Coach in educating the team, driving Agile standard methodologies, promoting self-organization, and driving toward high-functioning teams.
• Eliminates blockers and external interferences to development progress.
• Helps Product Manager maintain the product backlog and holds team accountable to defining stories at the right level.
• Supports Product Manager in defining Definition of Done (DoD) for the product.
• Reports to the Product Manager and owns reporting and communication of scrum progress.
• Participates in scrum of scrums with other teams as needed.
• Addresses issues with their process and holds the squad to quality.
• Collects key squad metrics and supports team improvement.
• Maintains and cleans up JIRA in alignment with standard methodologies.

• 2+ years’ experience in mentoring and guiding Agile teams.
• Understanding of the Scrum framework, with a demonstrated history of mentoring high performing teams.
• Understanding Agile software delivery, the path to production and other operational aspects.
• Experience with Agile toolsets (e.g., Jira, Confluence, etc.)
• Excellent communications and customer leadership skills and strong Emotional Intelligence to read verbal and nonverbal cues in others so you can communicate effectively and cultivate healthy working relationships.
• Possess one or more Scrum certifications (CSM, PSM)
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

Preferred Qualifications

• Demonstrated experience of mentoring technology teams on Agile standard methodologies
• Familiar with change management techniques to facilitate cultural and organizational shifts.
• Knowledge across several Agile frameworks including, Lean, Agile-Scrum, Kanban, Scaled Agile Framework (SAFe), Extreme Programing (XP).
• Experience working in a Quick Service Restaurant (QSR) industry.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.