Job Summary:
DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. Our Custom Request team works with DeleteMe members on custom data requests. Custom Removal Advisors keep our members' data safe by scouring the internet for information and facilitating its removal. In some cases, providing step by step DIY guides if customer interaction is necessary.
Responsibilities
Manage high value individual requests from DeleteMe customers
Perform audits of VIP customer information
Perform site investigations and keep accurate records of site information and removal methods
Maintain detailed activity logs documenting your progress
Provide constant feedback to Custom Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements
Assist with ad-hoc requests for data removal as needed
Requirements
5+ years of experience in operations or customer service
3+ years of experience in incident management or rapid response customer service
Experience working with a high growth company or fast paced environments
Demonstrated history of developing and improving operational processes
History of delivering on large, impactful projects
Previous experience of working with global teams
Experience working with Product and Engineering teams
Flexibility to travel internationally as needed
Proficiency with G Suite, Slack, Jira
What We Offer
Comprehensive health benefits
Flexible work schedule
100% work from home
Generous 401k matching
Paid time off
12 company paid holidays
Childcare expense reimbursement
Gym membership reimbursement
Birthday time off
