SAP SuccessFactors Delivery Lead (Manager)

Main Purpose of Job

The Lead/Manager – SAP SuccessFactors will be responsible for overseeing the implementation, configuration, and ongoing management of SAP SuccessFactors modules. This role will act as the primary point of contact for all SuccessFactors-related initiatives, ensuring alignment with business objectives, driving process improvements, and leading a team of SAP professionals.

Key Responsibilities:

• Lead end-to-end SAP SuccessFactors implementation and enhancement projects, including planning, resource allocation, and stakeholder management.
• Oversee the design, configuration, and customisation of SAP SuccessFactors modules (e.g., Employee Central, Performance & Goals, Recruitment, Learning, Compensation).
• Collaborate with HR, IT, and business leaders to gather requirements, define solutions, and ensure successful adoption of SuccessFactors functionalities.
• Manage, mentor, and develop a team of SAP SuccessFactors consultants and analysts, fostering a culture of continuous improvement and professional growth.
• Drive change management activities, including training, communication, and support to maximise user adoption and minimise business disruption.
• Establish and enforce governance, standards, and best practices for SAP SuccessFactors usage, data integrity, and security.
• Liaise with SAP and third-party vendors for issue resolution, upgrades, and new feature rollouts.
• Monitor system performance, gather user feedback, and identify opportunities for process and system optimisation.
• Ensure compliance with internal policies and external regulations. Oversee the development and delivery of HR analytics and reporting.

Essential Qualifications and Experience

• A minimum of 10 years of extensive, demonstrable experience in SAP SuccessFactors is imperative for this role.
• Proven track record of at least 3 years in a leadership capacity within a client-facing environment is essential.

Critical Technical Competencies

• Demonstrated ability to independently investigate and resolve complex technical issues within SAP SuccessFactors.
• Comprehensive expertise in end-to-end project lifecycle management, including implementation, maintenance, support, and documentation.
• Proficiency in client engagement, with a focus on translating business requirements into actionable blueprints, configurations, testing protocols, migration strategies, support plans, and continuous enhancement initiatives.
• In-depth knowledge and hands-on experience with key SAP SuccessFactors modules, including but not limited to Employee Central, Payroll, Recruitment, Learning Management System (LMS), Compensation, and Time Management/Evaluation.
• Verifiable experience in successfully completing at least two full lifecycle implementations of the Employee Central module.
• Advanced understanding of Employee Central integration within the SAP SuccessFactors ecosystem.
• Proven expertise in functional design methodologies and best practices.
• Substantial experience operating in client-facing or equivalent high-stakes environments is non-negotiable.
• Demonstrated proficiency in crafting and presenting comprehensive documentation to clients.
• Exceptional ability to leverage HR functional knowledge to inform and enhance process and/or technology solutions.
• Advanced consulting skills, including problem-solving, strategic thinking, and effective communication.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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