SAP S/4HANA Functional Lead - Commercial (Retail)

About Us

Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

The Team

Our ERP practice helps some of the largest global firms and most recognizable brands deliver value and business transformation enabled by digital ERP solutions and services. Our ERP services covering strategy, implementation and innovation help clients delivering true value and achieve their transformation agenda.

The Role

The Functional Lead – Commercial (Retail) is responsible for driving end-to-end solution design, process optimization, and implementation of SAP S/4HANA Commercial/SD processes within a retail environment. This role acts as the primary bridge between business stakeholders and the SAP technical teams, ensuring that commercial processes are aligned with business goals, industry best practices, and S/4HANA capabilities.

The Functional Lead – Commercial (Retail) is responsible for driving end-to-end solution design, process optimization, and implementation of SAP S/4HANA Commercial/SD processes within a retail environment. This role acts as the primary bridge between business stakeholders and the SAP technical teams, ensuring that commercial processes are aligned with business goals, industry best practices, and S/4HANA capabilities.

Key Responsibilities

1. Solution Design & Delivery

• Lead design workshops for Order-to-Cash (O2C), pricing, promotions, retail master data, and integration with POS/e-commerce systems.
• Translate business requirements into functional specifications for S/4HANA.
• Drive the configuration of SAP SD and retail-related commercial processes.
• Ensure solutions adhere to SAP best practices, industry standards, and enterprise architecture.

2. Implementation & Project Execution

• Lead the SAP S/4HANA Commercial workstream through design, build, testing, training, and go-live.
• Create and maintain configuration documents, functional specs, test scripts, and user manuals.
• Manage integration with SAP CAR, SAP Retail, SAP MM, finance (FI), and third-party retail systems (OMS, POS, WMS).

3. Business Partnering

• Work closely with merchandising, sales, supply chain, finance, and store operations teams.
• Provide expert guidance to business stakeholders on process improvements and retail-specific commercial flows.
• Facilitate UAT sessions and support end users during stabilization.

4. Support & Continuous Improvement

• Lead issue resolution, root-cause analysis, and enhancement requests.
• Identify opportunities for automation, process optimization, and feature adoption in S/4HANA.
• Stay updated on SAP S/4HANA innovations, retail trends, and localization/legal requirements.

Requirements

Key Skills & Experience Required

• Consulting experience
• Experience in a top-tier consulting environment is necessary.
• Functional Expertise
• Have at least 12-15 years of experience in this area.
• Strong knowledge of:
• SAP SD (Pricing, Credit Management, Billing, ATP, Deliveries).
• Retail processes: promotions, assortment, article master, POS integration, pricing hierarchy.
• Integration with SAP MM, FI, CAR, e-commerce, and OMS.
• Experience in greenfield, brownfield, or rollout S/4HANA projects.
• Industry Experience
• Experience in Retail, Fashion, Grocery, or Consumer Goods organizations.
• Understanding of multi-channel and omnichannel retail operations.
• Technical Capabilities
• Ability to write and review functional specifications for RICEFW objects.
• Knowledge of IDocs, APIs, and interface technologies.
• Basic familiarity with Fiori apps for O2C.
• Leadership & Soft Skills
• Strong stakeholder management and communication skills.
• Ability to lead functional teams and coordinate with cross-functional workstreams.
• Analytical mindset with the ability to solve complex business problems.
• Project-related mobility/willingness to travel
• Education
• SAP certification in SD or S/4HANA (preferred).

Benefits

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology.  We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you.... Apply today!

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