SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst

SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst

Location:
Avenida Lomas Verdes 67, Lomas Verdes, 53120
Naucalpan de Juárez, Estado de México, Mexico

Work Mode: Onsite
Contract Duration: 3 Months (Possible Extension)
Shift: Rotational
Environment: Regulated (GxP / SOX)

Role Overview

We are seeking an experienced SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst to provide L1/L2 operational and production support in a regulated enterprise environment. The role focuses on incident management, platform stability, data refresh monitoring, access support, and user enablement, while ensuring audit-ready documentation and compliance.

Key Responsibilities

Support & Operations

• Provide L1/L2 support for SAP Analytics Cloud and SAP Datasphere

• Troubleshoot issues related to data refresh, performance, access, models, and scheduling

• Monitor jobs, data loads, integrations, and platform health

• Resolve connectivity issues with SAP and non-SAP data sources

Access & Security

• Support user access, roles, and permissions

• Assist with authentication / access-related issues

• Participate in access reviews and compliance documentation

Analytics & User Enablement

• Support SAC stories, dashboards, calculations, and data models

• Assist business users with analytics and reporting requests

• Ensure adherence to modeling, performance, and visualization best practices

Documentation & Compliance

• Document incidents, resolutions, and operational activities

• Maintain SOPs, runbooks, and knowledge base articles

• Ensure compliance with GxP / SOX requirements

Required Skills & Experience

• Hands-on experience with SAP Analytics Cloud (SAC)

• Strong experience with SAP Datasphere

• Experience providing L1/L2 application support

• Knowledge of SAP data sources (S/4HANA, HANA, HANA Cloud, CDS)

• Understanding of data refresh, scheduling, and monitoring

• Experience working in enterprise and/or regulated environments

• Strong documentation and communication skills

All your information will be kept confidential according to EEO guidelines.