We are seeking a skilled Salesforce Service Cloud Developer to join our dynamic IT team at BLR-Anchor-ITPL-SEZ. This role involves designing, developing, and optimizing Salesforce Service Cloud solutions to enhance customer service operations and ensure seamless integration with other enterprise systems.
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🔧 Key Responsibilities
• Custom Development: Design and implement custom solutions using Apex, Lightning Web Components (LWC), and Visualforce to meet business requirements.
• Service Cloud Configuration: Configure and customize Service Cloud features, including Case Management, Knowledge Base, Service Console, and Omni-Channel Routing.
• Integration: Integrate Salesforce with external systems using REST/SOAP APIs, middleware, and ETL tools to ensure seamless data flow.
• Automation: Develop and maintain automation processes using Process Builder, Flow, and Workflow Rules to enhance service operations.
• Performance Optimization: Monitor and optimize the performance of Salesforce applications to ensure high availability and reliability.
• Collaboration: Work closely with cross-functional teams to gather requirements and translate them into technical solutions.
• Documentation: Create and maintain detailed technical documentation for Salesforce configurations and customizations.
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🎓 Qualifications & Skills
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 5+ years of experience as a Salesforce Developer, with at least 3 years focused on Service Cloud projects.
• Technical Skills: Proficiency in Apex, Visualforce, SOQL/SOSL, Lightning Web Components (LWC), and other Salesforce development tools.
• Certifications: Salesforce Platform Developer I or II, Service Cloud Consultant, or equivalent certifications are highly desirable.
• Integration Expertise: Experience integrating Salesforce with external systems using REST/SOAP APIs and middleware tools.
• Automation Tools: Hands-on experience with Process Builder, Flow, and Workflow Rules.
• Problem-Solving: Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
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🌟 Preferred Qualifications
• Advanced Certifications: Salesforce Platform Developer II, Service Cloud Consultant.
• Experience: Experience with Salesforce Field Service implementation.
• Tools: Familiarity with DevOps tools like Git, Copado, or Gearset for version control and CI/CD pipelines.
• Methodologies: Knowledge of agile development methodologies.
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
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