Salesforce QA Engineer

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

The people you’ll like to work with and things you'll enjoy impacting:

As a Salesforce QA Engineer reporting into the Salesforce Architecture Manager in our Data & Strategic Analytics team, you will be the gatekeeper of quality for our Service Cloud, Sales Cloud, and Marketing Cloud implementations. This role requires a blend of manual testing expertise & automation knowledge, and your role will see you ensure the stability and quality of our Salesforce ecosystem.

Some of your responsibilities will include:

• Designing, developing, and executing comprehensive test strategies, plans and test cases for Sales Cloud, Service Cloud, and Marketing Cloud.
• Performing functional, UI, regression, integration, performance, negative and end-to-end (E2E) system testing, as well as post-production smoke testing. 
• Validating that user requirements and acceptance criteria align with high-level business goals to ensure the solution delivers actual value.
• Testing integration points between Salesforce and third-party applications (ERPs, Marketing tools, Data Warehouses etc,).
• Working closely with Business Analysts, Developers and Stakeholders to understand requirements and translate them into test scenarios (including "happy path" and edge cases).
• Reviewing user stories and acceptance criteria with a QA lense.
• Documenting bugs meticulously in Jira, providing clear reproduction steps, logs, and screenshots.
• Conducting root cause analysis for repeated or high-impact issues. 
• Participating in Sprint Planning and Retrospectives to advocate for QA timelines and requirements.

Requirements

Essentially, to ensure you succeed in this role you’re going to need:

Salesforce Expertise:

• 3+ years of hands-on experience testing Salesforce applications. Deep familiarity with standard objects (Accounts, Contacts, Opportunities, Cases) and custom architecture.
• Experience testing APIs and integrations (REST/SOAP, middleware).

Multi-Cloud Experience:

• Proven track record working within Sales Cloud and Service Cloud.
• Experience with Marketing Cloud (testing journeys, email triggers, data extensions) is highly valued.

Technical Knowledge:

• Strong knowledge of SOQL, SOQL, data export and import, JSON and integration testing via Postman.
• Demonstrated ability to read and understand basic Apex, and JavaScript to assist in debugging and data verification.

Certifications:

• Salesforce Administrator Certification (Desired)
• Salesforce Platform App Builder (Desired)

At a minimum we require conversational level English language skills. Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy.

Benefits

Some of the benefits we offer are:

• The opportunity to be part of something big - the world's fastest growing beauty marketplace
• Flexible working hours and opportunity to work remotely within your country
• Work in a welcoming team which is always ready to help
• Opportunity to develop in an international environment - we have teams in 6 countries
• Additional benefits that might differ depending on the location

How AI helps us find great people:

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way.

If you have questions, just drop us a note - we’re happy to explain more.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.