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Shift4

Salesforce Business Analyst

Herzliya , Israel

AI overview

Join a critical team aligning Salesforce capabilities with business objectives to drive significant value through scalable solutions and process improvements.

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

We are looking for an experienced and business-driven Salesforce Business Analyst to join our CRM team. This role is critical in ensuring our Salesforce platform is aligned with business objectives and is effectively leveraged to support sales, service, marketing, and operations teams. You will be responsible for gathering requirements, analyzing processes, and delivering scalable Salesforce solutions that drive business value.

Responsibilities:

  • Collaborate with  Product Owner, define and translate business needs into functional specifications, user stories, and acceptance criteria.
  • Analyze existing business processes and recommend improvements leveraging Salesforce capabilities.
  • Partner with Developers, and QA to design, test, and deploy high-quality Salesforce solutions.
  • Be part of training end users to ensure adoption and optimal use of the system.
  • Maintain a strong understanding of Salesforce features, best practices, and upcoming releases.
  • Support data quality initiatives, reporting needs, and cross-system integrations.
  • Serve as a subject matter expert for Sales Cloud, Service Cloud, and other Salesforce modules in use.

Requirements:

  • Bachelor's degree in Business, Information Systems, or a related field.
  •  3+ years of experience as a Business Analyst working with Salesforce.
  • Strong understanding of Salesforce Sales Cloud, Service Cloud, and CRM business processes.
  •  Hands-on implementing features
  • Experience creating user stories, process flows, and functional documentation.
  • Familiarity with Agile/Scrum delivery methodologies.
  • Excellent interpersonal and communication skills with both technical and non-technical audiences.
  • Strong problem-solving skills and attention to detail.
  • Good English skills (Verbal & Written)
  • Salesforce certifications (e.g., Salesforce Certified Business Analyst, Admin, or Sales Cloud Consultant) - Advantage
  • Experience with tools like JIRA, Confluence, Lucidchart, or equivalent - Advantage
  • Understanding of data migration and third-party integrations (e.g., CPQ, Marketing Cloud, MuleSoft) - Advantage

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

Shift4

Shift4 specializes in secure payment processing solutions, offering advanced technologies such as point-to-point encryption, tokenization, EMV technology, and comprehensive point of sale (POS) systems to enhance the commerce experience.

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